Scope
Reference
DN787735
Description
The specification that applies to this quotation and any eventual contract is as below:
This contract covers the provision of critical maintenance and out of hours support for the alerting and mobilising technologies across all of Cornwall's 31 Fire Stations and 9x Remote Sites, including Fire HQ. This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability that ensures the right resources are mobilised as quickly as possible to the correct location. To include:
Fire Station - Alerting and mobilising equipment - hardware and software issues,
GD92 / MG4 Principles (Emergency Communications Protocol)
(Fire Service) Firecoder installation/swap-outs using appropriate configuration files.
Power Supply Unit failures, testing and swap-outs
(Fire Service) RPT1102 Transmitter Programming, testing and swap-outs
4g bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes
Airwave Radio 'Plug and Play' across various SAN equipment. E.g. SAN J
70x Win11 Ruggedized Win11 Mobile Data Terminals used across the services vehicle fleet.
Diagnostics and support for bespoke fire service risk management software that underpin the services incident operations. E.g. Airbus SafeCommand
Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics
Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites.
The CFRS has support provision for in-hours, so this SLA is critical to ensure any outage or failures outside of core working hours including the weekend is available when needed with adequate cover and resilience in the event of spate conditions.
Contract 1. Critical Mobilising System & Equipment Support SLA
Supplier
Contract value
- £150,000 excluding VAT
- £180,000 including VAT
Below the relevant threshold
Date signed
24 September 2025
Contract dates
- 24 September 2025 to 23 September 2027
- Possible extension to 23 September 2028
- 3 years
Description of possible extension:
A one 12 month extension is available for this contract
Main procurement category
Services
CPV classifications
- 35000000 - Security, fire-fighting, police and defence equipment
- 98000000 - Other community, social and personal services
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - limited competition
Supplier
Mitchell Communications Ltd
- Companies House: 10356269
29 Pengarth Rise
Falmouth
TR11 2RR
United Kingdom
Email: ian@mitchellcomms.co.uk
Region: UKK30 - Cornwall and Isles of Scilly
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Critical Mobilising System & Equipment Support SLA
Contracting authority
Cornwall Council
- Public Procurement Organisation Number: PYRH-9827-DWLP
County Hall
Truro
TR1 3AY
United Kingdom
Contact name: Ms Katie Cornford
Email: katie.cornford@cornwall.gov.uk
Website: http://www.cornwall.gov.uk
Region: UKK30 - Cornwall and Isles of Scilly
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)