Scope
Reference
CDO/2025/268
Description
This procurement will follow a two-stage process under a below-threshold open competition. Stage 1 will involve the use of a Procurement Specific Questionnaire (PSQ) to assess supplier suitability. Shortlisted suppliers will then be invited to submit a full tender response in Stage 2.
Engagement of a strategic partner to co-develop and implement a comprehensive Target Operating Model (TOM) for business support and administrative functions across the organisation. The initiative will focus on streamlining internal operations, reducing manual processing, and modernising service delivery through ethical and effective use of automation.
The partner would be engaged in 2 phases; to review and identify the opportunities and then to support the deployment of relevant technology into the organisation.
The outcome expected in the first phase would be a target operating model identifying where AI and digital could automate processes or services.
Total value (estimated)
- £100,000 excluding VAT
- £125,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 November 2025 to 1 May 2026
- 6 months, 1 day
Main procurement category
Services
CPV classifications
- 72220000 - Systems and technical consultancy services
- 79410000 - Business and management consultancy services
Contract locations
- UKG23 - Stoke-on-Trent
Participation
Conditions of participation
Legal and financial capacity conditions of participation
Capacity conditions are included within the tender questionnaire
Technical ability conditions of participation
Equivalent qualifications and standards are included within the tender questionnaire
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
16 October 2025, 12:00pm
Tender submission deadline
17 October 2025, 12:00pm
Submission address and any special instructions
For full access to tender documents go to https://procontract.due-north.com/Procurer/Advert/View?advertId=e88c0235-74a0-f011-813a-005056b64545&fromAdvertEvent=True
Tenders may be submitted electronically
Yes
Award criteria
This procurement will follow a two-stage process under a below-threshold open competition.
Stage 1 will involve the use of a Procurement Specific Questionnaire (PSQ) to assess supplier suitability.
Shortlisted suppliers will then be invited to submit a full tender response in Stage 2.
The contract will be awarded to the Most Advantageous Tender (MAT), evaluated against the following criteria:
Technical and change management expertise
Value for money and return on investment
Commitment to capability building and co-delivery
Full details of the evaluation methodology and scoring will be provided in the Stage 2 Invitation to Tender (ITT) documents.
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Stoke on Trent City Council
- Public Procurement Organisation Number: PDQZ-1442-RZTZ
Civic Centre, Glebe Street
Stoke-on-Trent
ST4 1HH
United Kingdom
Region: UKG23 - Stoke-on-Trent
Organisation type: Public authority - sub-central government