Scope
Reference
CO6092
Description
This procurement will provide the Council with a single Contractor to provide CCTV Operators for 24/7 monitoring of the Borough's CCTV system CCTV for Housing and other third parties, provide ancillary Control Room services including receiving calls regarding noise complaints, telephone response services, alarm monitoring, environmental enforcement, ANPR, key handling etc.
The Council's CCTV system, a statutory service, has recently benefitted from a capital investment of £3.9m with £895,000 to ensure the CCTV Command and Control Centre has the latest equipment including a bespoke, state of the art LED Video Wall Display Unit capable of monitoring 42 cameras at any time. All 350 street-based cameras have been upgraded from analogue to digital, improving the image quality and zoom function and to help track and catch those suspected of being involved in crime. The network equipment and infrastructure has also been upgraded to support the new cameras. The work has been carried out in phases and was completed in April 2024.The prioritisation of the CCTV Transformation programme with resources fully deployed to support this has meant a lack of sufficient capacity to dedicate to the procurement of the now expired CCTV contracts (CCTV Operators, Fibre & Network Maintenance & CCTV System Maintenance).
Total value (estimated)
- £3,052,000 excluding VAT
- £3,662,400 including VAT
Above the relevant threshold
Contract dates (estimated)
- 30 March 2026 to 29 March 2030
- 4 years
Main procurement category
Services
CPV classifications
- 92222000 - Closed circuit television services
- 32000000 - Radio, television, communication, telecommunication and related equipment
Contract locations
- UKI - London
Participation
Legal and financial capacity conditions of participation
The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document.
Technical ability conditions of participation
The technical ability conditions of participation will be clearly set out in the Invitation to Tender document.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
31 October 2025, 5:00pm
Tender submission deadline
7 November 2025, 12:00pm
Submission address and any special instructions
https://www.londontenders.org/
All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
12 January 2026
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality & Social Value | Quality = 60% Social Value = 10% |
Quality | 70.00% |
| Price | Price | 30.00% |
Other information
Payment terms
The tender documentation contains this information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Tower Hamlets
- Public Procurement Organisation Number: PQBL-2673-MVYG
New Town Hall
London
E1 1BJ
United Kingdom
Contact name: Morgan Hughes
Telephone: +447342933523
Email: morgan.hughes@towerhamlets.gov.uk
Website: http://www.towerhamlets.gov.uk
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government