Scope
Reference
Y26006
Description
This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interventions and end-to-end delivery models across core service areas.
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Commercial tool
Establishes a framework
Total value (estimated)
- £700,000,000 excluding VAT
- £840,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 February 2026 to 31 January 2030
- 4 years
Main procurement category
Services
Not the same for all lots
CPV classifications are shown in Lot sections, because they are not the same for all lots.
Lot 1. Digital and Service Transformation
Description
This Lot covers services including, but not limited to, the design, delivery, and improvement of digital services and platforms across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Agile delivery and multidisciplinary teams
•AI, RPA, chatbots, and workflow automation
•Behavioural insights and user research
•Consultancy
•CRM systems, customer portals, and online journeys
•Digital inclusion and accessibility
•Digital strategy and service design
•Low-code / no-code platforms
•Legacy system replacement and integration
•Operational support including hybrid mail services
Lot value (estimated)
- £175,000,000 excluding VAT
- £210,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72223000 - Information technology requirements review services
- 72224000 - Project management consultancy services
- 72230000 - Custom software development services
- 72240000 - Systems analysis and programming services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72260000 - Software-related services
- 72261000 - Software support services
- 72262000 - Software development services
- 72263000 - Software implementation services
- 72266000 - Software consultancy services
- 72300000 - Data services
- 72510000 - Computer-related management services
- 72590000 - Computer-related professional services
- 72600000 - Computer support and consultancy services
- 79417000 - Safety consultancy services
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. IT, Cloud, and Cyber Services
Description
This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Cloud infrastructure, migration, hosting, and hybrid IT models
•Consultancy
•Cyber security audits, SOC, and penetration testing
•Disaster recovery and business continuity
•Integration with estates and smart building technologies
•IT operations automation (e.g. predictive maintenance)
•Managed IT services and support desks
•Network and device management
•Smart workplace and connectivity solutions
Lot value (estimated)
- £175,000,000 excluding VAT
- £210,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72212000 - Programming services of application software
- 72212200 - Networking, Internet and intranet software development services
- 72220000 - Systems and technical consultancy services
- 72222300 - Information technology services
- 72250000 - System and support services
- 72260000 - Software-related services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72800000 - Computer audit and testing services
- 73000000 - Research and development services and related consultancy services
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. People, Payroll, Pensions and Financial operations
Description
This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•AI tools for financial analytics
•AI tools for workforce planning
•Consultancy
•Digital Interviewing Solutions
•ERP/finance system integration and workflow design
•HR strategy and workforce transformation
•Learning & development, performance management
•Managed payroll and pensions services
•Payment services (e.g. BACS, payment gateways, Open Banking)
•Purchase-to-Pay (P2P) and invoice automation platforms
•Recruitment and onboarding platforms
•TUPE and workforce transition support
Lot value (estimated)
- £100,000,000 excluding VAT
- £120,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 66100000 - Banking and investment services
- 66110000 - Banking services
- 66120000 - Investment banking services and related services
- 66140000 - Portfolio management services
- 66171000 - Financial consultancy services
- 66520000 - Pension services
- 66522000 - Group pension services
- 79200000 - Accounting, auditing and fiscal services
- 79210000 - Accounting and auditing services
- 79211110 - Payroll management services
- 79212000 - Auditing services
- 79221000 - Tax consultancy services
- 79222000 - Tax-return preparation services
- 79600000 - Recruitment services
- 79610000 - Placement services of personnel
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Estates, Facilities and Asset Management Technology
Description
This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Asset register digitisation and lifecycle planning
•Building Management Systems (BMS) and automation
•CAFM platforms for planned and reactive maintenance
•Consultancy
•Estates dashboards and compliance tracking
•Integration with digital and finance infrastructure
•IoT sensors (e.g. fire, legionella, occupancy, energy)
•Predictive maintenance and analytics platforms
•Smart lighting, heating and energy optimisation systems
Lot value (estimated)
- £125,000,000 excluding VAT
- £150,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 35120000 - Surveillance and security systems and devices
- 45310000 - Electrical installation work
- 50700000 - Repair and maintenance services of building installations
- 70300000 - Real estate agency services on a fee or contract basis
- 71314300 - Energy-efficiency consultancy services
- 72224000 - Project management consultancy services
- 77314000 - Grounds maintenance services
- 79418000 - Procurement consultancy services
- 79993100 - Facilities management services
- 90500000 - Refuse and waste related services
- 90700000 - Environmental services
- 90910000 - Cleaning services
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. Strategic Consultancy and Public Sector Reform
Description
This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework:
•Business case development (Five Case Model / Green Book)
•Equality, diversity, inclusion, and digital inclusion strategies
•Governance, devolution, and partnership planning
•ICS and health & care integration strategies
•Innovation advisory and system redesign
•Net Zero strategy and cross-sector collaboration
•Organisational strategy and operating model reviews
•Portfolio and programme management
•Regeneration, levelling up, and place-based design
Lot value (estimated)
- £125,000,000 excluding VAT
- £150,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 73220000 - Development consultancy services
- 75100000 - Administration services
- 79315000 - Social research services
- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 79411000 - General management consultancy services
- 79411100 - Business development consultancy services
- 79412000 - Financial management consultancy services
- 79413000 - Marketing management consultancy services
- 79414000 - Human resources management consultancy services
- 79415000 - Production management consultancy services
- 79416000 - Public relations services
- 79418000 - Procurement consultancy services
- 79419000 - Evaluation consultancy services
- 79421000 - Project-management services other than for construction work
- 79430000 - Crisis management services
Same for all lots
Contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
The Framework will be operated by Procurement Services, acting on behalf of Kent County Council (KCC) and the Commercial Services Group (CSG). It is a closed Framework with a four-year duration and will not be open to additional suppliers during its term.
1. Call-Off Mechanism
Customers will be able to award contracts via:
•Direct Award
•Rapid Request for Quote
•Further Competition
The process for Direct Award Rapid RFQ and Further Competition is detailed in Annex B - Specification and Requirement (Sections 8 and 9).
2. Core Terms
All Call-Off Contracts will be governed by:
•Annex F - Core Terms and Conditions, which apply to all Direct Awards.
•Pricing structures defined in Annex H - Pricing Schedule, including benchmark rates and a catch-all discount mechanism.
•Service levels and KPIs as specified by the Customer at call-off stage.
3. Conditions of Participation
Suppliers must meet the conditions outlined in Schedule 1 and Annex A - PSQ, including:
•Financial capability (minimum credit score of 30/100)
•Legal and technical capacity
•Compliance with exclusion grounds under PA23
4. Framework Structure
The Framework is divided into five Lots, each covering distinct service areas. Up to six suppliers per Lot will be awarded, with the option to extend this at the Contracting Authority's discretion.
5. Duration and Extensions
•Framework duration: 4 years
•Call-Off Contracts may be shorter or longer than the Framework term, as appropriate.
•Extensions are permitted under the terms of the Framework and PA23.
6. Transparency and Governance
•All procurement activity under the Framework will comply with PA23.
•Suppliers must maintain up-to-date profiles on the Central Digital Platform (CDP).
•All decisions and awards will be documented and auditable.
7. Exclusion and Suspension
Suppliers may be excluded from call-offs if they become excluded or excludable under PA23, as defined in Schedule 1.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Establishing party only
Participation
Particular suitability
Lot 1. Digital and Service Transformation
Small and medium-sized enterprises (SME)
Lot 2. IT, Cloud, and Cyber Services
Lot 3. People, Payroll, Pensions and Financial operations
Lot 4. Estates, Facilities and Asset Management Technology
Lot 5. Strategic Consultancy and Public Sector Reform
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
20 October 2025, 2:00pm
Tender submission deadline
3 November 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
5 January 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 60% |
| Pricing | Price | 30% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Kent County Council (t/a Procurement Services)
- Public Procurement Organisation Number: PYCX-4938-CCHM
1 Abbey Wood Road
West Malling
ME19 4YT
United Kingdom
Contact name: Jennifer Ware
Email: jennifer.ware@csltd.org.uk
Region: UKJ46 - West Kent
Organisation type: Public authority - sub-central government