Scope
Reference
Project OPEN2025916
Description
Gateshead Council is looking to modernise its current electronic monitoring solution for the Domiciliary Care & PRIME (People Regaining Independence by Means of Enablement) Service. Gateshead Council is committed to providing high quality social care and support services for people to enable them to remain at home as independently as possible.
We are seeking to procure a fully managed secure Cloud-based electronic care monitoring solution which will include a fully integrated core solution and a care worker mobile application (mobile app) that will
• Optimise the deployment of contracted workers
• Reduce the time spent by Service Support Workers on visit allocation by at least 55%
• The solution should eliminate duplication of tasks and processes by offering an all-in-one solution that integrates care planning and recording, medication management, and care visit scheduling.
• It must streamline workflows by reducing the need for manual duplication, especially where current solutions lack full integration and fail to automatically transfer essential information.
• When data is input into the solution it must be pulled through to auto populate linked records/areas within the solution to stop the re-entering of the same data and streamline the process.
• Maximises workforce capacity
• Will provide robust reporting capabilities on service user progress, team performance, and individual worker outcomes
• Have the provision to keep all digital records stored within it securely.
• Will support the Council with quality assurance, provide evidence and reporting measures to identify outcomes and progress, enabling prompt action for any issues identified.
Total value (estimated)
- £525,000 excluding VAT
- £630,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 15 December 2025 to 14 December 2030
- Possible extension to 14 December 2034
- 9 years
Description of possible extension:
2 x 24 month options to extend
Options
The right to additional purchases while the contract is valid.
The Council require a core system to provide the functionality documented in the specification but are also interested in additional functionality to create further efficiencies if deemed necessary.
Suppliers are required to submit costings for additional functionality as part of their pricing schedule response for the Council to review. Any prices for additional functionality submitted within Suppliers' pricing schedule response is not a guarantee of any future business with the Council.
Main procurement category
Goods
CPV classifications
- 48100000 - Industry specific software package
Contract locations
- UKC22 - Tyneside
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
27 October 2025, 12:00pm
Tender submission deadline
3 November 2025, 12:00pm
Submission address and any special instructions
Tenders must be submitted electronically via the Open system: www.open.org. The reference is Project # OPEN2025916 Electronic Homecare Monitoring and Scheduling System
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
10 December 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality | Quality | 40% |
| Cost | Cost | 40% |
| Demonstration | Quality | 10% |
| Social Value | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Gateshead Borough Council
- Public Procurement Organisation Number: PPGY-1151-NJQN
Civic Centre, Regent Terrace
Gateshead
NE8 1HH
United Kingdom
Contact name: Andrew M Thompson
Email: procurement@gateshead.gov.uk
Website: http://www.gateshead.gov.uk
Region: UKC22 - Tyneside
Organisation type: Public authority - sub-central government