Scope
Reference
96683
Description
North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation. Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Description
Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Description
Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.
Contract 1. Lot 1 - Provision of a Local Healthwatch Service
Lots
Lot LOT-0001. Lot 1 - Provision of a Local Healthwatch Service
Supplier
Contract value
- £419,718 excluding VAT
- £503,662 including VAT
Above the relevant threshold
Date signed
25 September 2025
Contract dates
- 1 October 2025 to 31 December 2026
- Possible extension to 31 December 2028
- 3 years, 3 months
Description of possible extension:
4 X 6month extensions
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85140000 - Miscellaneous health services
- 85300000 - Social work and related services
Contract locations
- UK - United Kingdom
Contract 2. Lot 2 - Provision of an Independent Complaints Advocacy Service
Lots
Lot LOT-0002. Lot 2 - Provision of an Independent Complaints Advocacy Service
Supplier
Contract value
- £176,165 excluding VAT
- £211,398 including VAT
Above the relevant threshold
Date signed
30 September 2025
Contract dates
- 1 October 2025 to 1 October 2028
- Possible extension to 1 October 2030
- 5 years, 1 day
Description of possible extension:
2 x 12 month extensions
Main procurement category
Services
CPV classifications
- 85000000 - Health and social work services
- 85312310 - Guidance services
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Suppliers
Hull Community and Voluntary Services Ltd
- Public Procurement Organisation Number: PWZN-1457-GYMW
The Strand, 75 Beverley Road
Hull
HU3 1XL
United Kingdom
Telephone: +44 7480795548
Email: hgrimwood@hull-cvs.co.uk
Region: UKE11 - Kingston upon Hull, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. Lot 1 - Provision of a Local Healthwatch Service
VoiceAbility
- Public Procurement Organisation Number: PZVM-5429-PYVW
c/o Sayer Vincent
London
EC1Y 0TL
United Kingdom
Telephone: +44 7593525649
Email: sarah.ruby@voiceability.org
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 2. Lot 2 - Provision of an Independent Complaints Advocacy Service
Contracting authority
North East Lincolnshire Council
- Public Procurement Organisation Number: PXNN-3676-XCQV
Municipal Offices, Town Hall Square
Grimsby, North East Lincolnshire
DN31 1HU
United Kingdom
Contact name: Lisa Burton
Telephone: +44 01472000000
Email: lisa.burton@nelincs.gov.uk
Website: https://www.nelincs.gov.uk
Region: UKE13 - North and North East Lincolnshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)