Scope
Reference
C267/2024/2025
Description
The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.
Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today's society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.
Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.
The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.
It is envisaged that this national programme of activity would include the following elements:
- Mapping of digital inclusion provision throughout Wales
- Provision of digital inclusion advice and support through a regional and thematic approach
- Creation and updating of digital inclusion resources
- Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions- reflecting the fact that digital inclusion is not owned by any one sector.
Contract 1. Digital Inclusion Wales
Supplier
Contract value
- £6,998,381.06 excluding VAT
- £8,398,057.27 including VAT
Above the relevant threshold
Date signed
19 September 2025
Contract dates
- 1 October 2025 to 30 September 2028
- Possible extension to 30 September 2031
- 6 years
Description of possible extension:
The contract can be extended by the Welsh Government in line with the contract terms and conditions subject to policy requirements and budget availability.
Main procurement category
Services
CPV classifications
- 80000000 - Education and training services
- 98000000 - Other community, social and personal services
- 72600000 - Computer support and consultancy services
- 72222300 - Information technology services
Contract locations
- UKL - Wales
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Supplier
Cwmpas
- Public Procurement Organisation Number: PNDQ-9814-MWPN
Spark, Maindy Road,
Cardiff,
CF24 4HQ
United Kingdom
Email: info@cwmpas.coop.com
Region: UKL22 - Cardiff and Vale of Glamorgan
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Digital Inclusion Wales
Contracting authority
Llywodraeth Cymru / Welsh Government
- Public Procurement Organisation Number: PQYQ-3841-BHTP
Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services
Cardiff
CF10 3NQ
United Kingdom
Email: CPSProcurementAdvice@gov.wales
Website: http://gov.wales
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - central government
Devolved regulations that apply: Wales