Scope
Reference
DN772241
Description
No
Description:.1 Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service.
1.2 The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes.
1.3 There are four key elements to this service:
• Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home
• Hospital Discharge services to enable people to be discharged from hospital
• Information, advice and signposting services
• Hoarding support services (Bristol only)
1.4 The Customer has a significant population of older people and disabled people, who may find it more difficult to adapt their homes to enable them to live more independently or keep their homes in good repair.
1.5 The Customer wishes to help people to help themselves, empowering people to remain living safe and well. For this reason, the Customer wants people to remain living independently in their own homes for as long as they can. Having a home that is in a decent state of repair and adapted to suit them and their families needs is essential in sustaining health and wellbeing.
Contract 1. DN772241 - Home Improvement Agency
Supplier
Contract value
- £4,609,430 excluding VAT
- £5,531,316 including VAT
Above the relevant threshold
Award decision date
2 October 2025
Date assessment summaries were sent to tenderers
2 October 2025
Standstill period
- End: 13 October 2025
- 8 working days
Earliest date the contract will be signed
31 October 2025
Contract dates (estimated)
- 1 November 2025 to 30 November 2028
- Possible extension to 30 November 2030
- 5 years, 1 month
Description of possible extension:
Extensions are optional and will be let on a 1+1 basis
Main procurement category
Services
CPV classifications
- 50000000 - Repair and maintenance services
- 85100000 - Health services
- 98513310 - Home-help services
Contract locations
- UK - United Kingdom
Information about tenders
- 6 tenders received
- 6 tenders assessed in the final stage:
- 6 submitted by small and medium-sized enterprises (SME)
- 1 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 5 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Suppliers
24-7 Locks Secure Horizon Ltd
- Companies House: 7629702
- Public Procurement Organisation Number: PJDC-6841-XNWV
3 Bath Walk, Off Edward Rd
Birmingham
B12 9RH
United Kingdom
Website: http://www.24-7locks.co.uk
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
4Q HEALTHCARE LTD
- Companies House: 14721205
- Public Procurement Organisation Number: PDLY-3641-DTHM
26 Yarm Road
Stockton-On-Tees
TS18 3NA
United Kingdom
Website: https://www.4qhealthcare.com/
Region: UKC11 - Hartlepool and Stockton-on-Tees
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
BLOSSOMS TRADING LIMITED T/A CLARITY HOMECARE
- Companies House: 10844920
- Public Procurement Organisation Number: PVXJ-7315-VPJG
First Floor, (Unit 5), Gateway House Highpoint Business Village
Ashford
TN24 8DH
United Kingdom
Region: UKJ45 - Mid Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
CREATIVE SUPPORT LIVING CIC
- Companies House: 15105219
- Public Procurement Organisation Number: PQYD-9513-XHZL
37 Thornmarsh Close
Bristol
BS34 8AT
United Kingdom
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
EVRICARE SOLUTIONS LTD
- Companies House: 14580283
- Public Procurement Organisation Number: PTTZ-3342-WXNP
1 Cobden Court, Wimpole Close, Bromley
London
BR2 9JF
United Kingdom
Website: https://evricaresolutions.co.uk
Region: UKI61 - Bromley
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
WE Care & Repair Limited
- Mutuals Public Register: 25479R
- Public Procurement Organisation Number: PDQW-2947-VHTY
5 Hide Market, Waterloo West Street, St. Philips
Bristol
BS2 0PL
United Kingdom
Email: info@wecr.org.uk
Website: http://wecr.org.uk
Region: UKK11 - Bristol, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): Yes
Supported employment provider: No
Public service mutual: No
Contract 1. DN772241 - Home Improvement Agency
Contracting authorities
Bristol City Council
- Public Procurement Organisation Number: PWXH-3837-PDTD
City Hall, College Green
Bristol
BS1 5TR
United Kingdom
Email: ella.clarke@bristol.gov.uk
Website: http://www.bristol.gov.uk
Region: UKK11 - Bristol, City of
Organisation type: Public authority - sub-central government
Bath & North East Somerset Council
- Public Procurement Organisation Number: PLVH-3287-JWJV
The Guildhall
Bath
BA1 5AW
United Kingdom
Email: ella.clarke@bristol.gov.uk
Region: UKK12 - Bath and North East Somerset, North Somerset and South Gloucestershire
Organisation type: Public authority - sub-central government