Scope
Reference
CCTS25B56
Description
Crown Commercial Service (CCS) is seeking to establish a single
agreement for the ongoing provision of a digital platform for the
support and maintenance of registration and sign in services, support
and maintenance of existing Dynamic Purchasing Systems and LVPS
(Low Value Purchase System), functionality to support the delivery of
new Dynamic Markets and the provision of the Modern Slavery
Assessment Tool (MSAT).
The contract is designed to be a replacement to consolidate existing
service requirements, which are currently delivered via two separate
contracts, RM6101 CCS & CCSO24A27-1, into one combined
agreement for all required services. The new agreement should cover
the term 1st October 2025 through until no later than 28th February
2029.
Contract 1. Provision of Dynamic Systems
Supplier
Contract value
- £1,600,000 excluding VAT
- £1,920,000 including VAT
Above the relevant threshold
Date signed
30 September 2025
Contract dates
- 1 October 2025 to 28 February 2029
- 3 years, 5 months
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description |
|---|---|
| Availability | The Supplier System and the Operational Services shall be Available ≥ 99% of the time during the relevant Service Period 96% in a Service Period 2% for each percent (or part thereof) below the OSL |
| Help Desk Availability | ≥ 90% of calls to the Helpdesk Service answered in ≤ 30 seconds during the relevant Service Period and≥ 98% of calls to the Helpdesk Service answered ≤ 60 seconds during the relevant Service... |
| System Response Time | The Supplier System Response Time (including, for the avoidance of doubt, the time taken for any necessary processing) shall be on average within ≤ 5 seconds variance during a Service Period. > 10... |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - technical reasons
- Additional or repeat goods, services or works - extension or partial replacement
Following the introduction of PA23, all DPS' that have been let under
PCR2015 must expire no later than 24 February 2029. Given that
these DPS' are live procurements and are on a platform which has
been integrated with CDP, the cost and time of change would be
significant therefore due to technical and legislative reasons a direct
award to the incumbent supplier, to maintain continuity, is the best
option.
Supplier
NQC LIMITED
- Companies House: 04854362
- Public Procurement Organisation Number: PMRC-4557-DPTJ
Paragon Mill, Jersey Street, Ancoats
Manchester
M4 6JA
United Kingdom
Email: support@nqc.com
Website: http://nqc.com
Region: UKD33 - Manchester
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Provision of Dynamic Systems
Contracting authority
Crown Commercial Service
- Public Procurement Organisation Number: PBZB-4962-TVLR
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - central government