Scope
Reference
C001248.00
Description
Transport for Wales (TfW) has awarded a contract via direct award to Trustpilot for the provision of its Enterprise-level platform upgrade.
The Trustpilot Enterprise solution offers exclusive capabilities essential to TfW's strategic objectives around customer trust, digital engagement, and conversion. These include full API access, AI-powered review management, Google Seller Ratings eligibility, and advanced analytics.
Contract 1. Trustpilot Enterprise Upgrade
Supplier
Contract value
- £127,200 excluding VAT
- £152,640 including VAT
Below the relevant threshold
Date signed
25 September 2025
Contract dates
- 1 October 2025 to 1 October 2027
- Possible extension to 1 October 2029
- 4 years, 1 day
Description of possible extension:
1 + 1 year optional extensions
Main procurement category
Services
CPV classifications
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
Trustpilot Ltd
- Public Procurement Organisation Number: PMZG-3123-HQCM
5TH FLOOR, THE MINSTER BUILDING, 21 MINCING LANE
LONDON
EC3R 7AG
United Kingdom
Email: jonh@trustpilot.com
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Trustpilot Enterprise Upgrade
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
- Public Procurement Organisation Number: PVJP-5451-JYWQ
3 Llys Cadwyn
Pontypridd
CF37 4TH
United Kingdom
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales