Scope
Description
The Community & Statutory Advocacy Service is designed to provide comprehensive, person-centred advocacy to individuals across Havering who experience substantial difficulty in engaging with health, social care, or community services. This includes those entitled to statutory advocacy under the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 2007, and the NHS Complaints Regulations, as well as community support for individuals who do not meet the criteria for statutory support but still require assistance in navigating complex systems. By bridging the gap between individuals and the services they need, the advocacy service promotes choice, control, and independence in care and support planning and ensures residents receive fair and unbiased support or representation.
The contract for the Community & Statutory Advocacy Service will commence on 1st April 2026 and, subject to satisfactory performance, will continue until 31st March 2031, with the option to extend until 31st March 2033. Bidders should be aware that the service must be accessible to all eligible individuals and positively support the diverse and varied needs of those who access it. The provider is expected to collaborate closely with Havering social care practitioners, voluntary sector providers, and health partners to ensure the concept of advocacy is understood and effectively implemented. Additionally, the service will operate using both face-to-face and digital methods, including dedicated referral systems, proactive outreach, and a preventative approach that empowers individuals to understand their rights, make informed choices, and participate fully in decisions affecting their lives.
Total value (estimated)
- £1,976,915 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
+1 year +1 year extension available
Main procurement category
Services
CPV classifications
- 85100000 - Health services
- 85300000 - Social work and related services
Contract locations
- UKI52 - Barking & Dagenham and Havering
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
16 October 2025, 11:59pm
Tender submission deadline
29 October 2025, 12:00pm
Submission address and any special instructions
Supplier portal operated by Atamis:
https://lbhavering.my.site.com/s/Welcome
Atamis tender reference: C0343
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
12 December 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Price | 70% | |
| Quality and Social Value | Quality 25% Social Value 5% |
Quality | 30% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Special regime
Light touch
Contracting authority
London Borough of Havering
- Public Procurement Organisation Number: PCZG-5314-HWNM
Havering Town Hall
Romford
RM1 4GR
United Kingdom
Region: UKI52 - Barking & Dagenham and Havering
Organisation type: Public authority - sub-central government