Scope
Reference
CCBC/PS2784/25/KT
Description
Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.
Contract 1. Provision of Tenant Satisfaction Surveys
Supplier
Contract value
- £108,100 excluding VAT
- £129,720 including VAT
Below the relevant threshold
Date signed
19 August 2025
Contract dates
- 3 September 2025 to 31 August 2027
- Possible extension to 31 August 2029
- 3 years, 11 months, 28 days
Description of possible extension:
Option to extend for a further two years
Main procurement category
Services
CPV classifications
- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
Contract locations
- UKL - Wales
Procedure
Procedure type
Below threshold - open competition
Supplier
ARP Research Ltd
- Public Procurement Organisation Number: PDDR-6788-XXPZ
1 Dickinson Court
Sheffield
S35 2ZS
United Kingdom
Region: UKE32 - Sheffield
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Provision of Tenant Satisfaction Surveys
Contracting authority
Caerphilly County Borough Council
- Public Procurement Organisation Number: PWHP-2369-JPYL
Penallta House, Tredomen Park
Hengoed
CF82 7PG
United Kingdom
Contact name: Kate Thompson
Telephone: +44 1443 866219
Email: thompk3@caerphilly.gov.uk
Website: http://www.caerphilly.gov.uk
Region: UKL16 - Gwent Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales