Section one: Contracting authority
one.1) Name and addresses
Energy Saving Trust Ltd
223-231 Pentonville Road
London
N1 9NG.
Contact
David Angelini
Telephone
+44 1315557900
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA14923
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
www.publiccontractsscotland.gov.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
www.publiccontractsscotland.gov.uk
one.4) Type of the contracting authority
Other type
Not for Profit
one.5) Main activity
Environment
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ITT for the Provision of Social Media Management Tool
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Energy Saving Trust owns over 38 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate the tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals.
two.1.5) Estimated total value
Value excluding VAT: £22,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48500000 - Communication and multimedia software package
- 48520000 - Multimedia software package
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Energy Saving Trust owns 42 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals. Please refer to below for requirements.
Role of the Contractor
Provide all of the “essential” requirements and any or all of the “value-added” of the social media management tool requirements and specifications listed in the ITT:
Scheduling:
Essential
- Simple scheduling process (including multimedia posts)
- Scheduling across multiple platforms (including story scheduling)
- Reel scheduling with Instagram grid option
- Filing posts by campaign
- Post preview
- Save as drafts
- Repost evergreen content
- Content approvals
- Accept multiple image/video formats
- Add alt text
Reporting:
Essential
- Overview of paid and organic post-performance across platforms
- Engagement metrics: likes, shares, comments, saves, reactions
- Reach and impressions tracking (paid vs. organic)
- Follower growth over time
- Click-through rates (CTR) for links in posts
- Video views and watch time
- Campaign-level performance reporting
- Platform-specific breakdowns
- Exportable reports (e.g., PDF, CSV)
- Custom date range selection
- Top-performing content identification
- Audience demographics overview
- Paid media spend and ROI tracking
- Cost-per-click (CPC), cost-per-impression (CPM), and conversion metrics
Value added
Provides clear insights into both paid and organic performance. Helping teams access quick reporting tools to make informed decisions on campaign activity.
Social listening and brand mentions
Essential
- Real-time monitoring of brand mentions across platforms
- Sentiment analysis of audience conversations
- Keyword and hashtag tracking
- Competitor mention tracking
- Influencer and media coverage alerts
- In-depth reporting for posts and inbox messages
- Campaign-level analytics
Social community management and engagement:
Essential
- Ability to respond to inbox messages and comments across platforms (Facebook, Instagram, LinkedIn, Twitter/X, YouTube, TikTok, BlueSky)
- Unified inbox for monitoring comments, mentions, and messages
- Reporting on number of messages responded to
- Assign messages to specific team members or platform users
- Forward messages and comments via email
- View full message history from users
- Add and manage customisable tags for message categorisation
Governance and Team Management:
Essential
- Granular control over user access and permissions
- Ability to assign roles based on responsibilities (e.g. content creator, approver, analyst)
- Audit trail of user activity for accountability (e.g compliance and audit)
- Centralised management of social media accounts
- Ability to manage multiple teams or departments within the platform
- Customisable workflows for approvals and publishing
Customer support and training:
Essential
- Availability of customer support for troubleshooting and assistance
- Access to training materials and resources (tutorials, user guides, FAQs)
- Onboarding sessions or training programs provided by the vendor
- Dedicated account manager for ongoing support and queries
IT security and GDPR
Essential
- Server infrastructure must comply with UK GDPR requirements
- Data must be stored and processed securely within approved jurisdictions
- Platform must support secure user authentication and access controls
- Ability to archive and retrieve communications for compliance purposes
- Clear data handling policies aligned with FCA and ICO expectations
- Support for data subject access requests (DSARs) and deletion requests
- ISO/IEC 27001 certification or SOC2.
two.2.5) Award criteria
Quality criterion - Name: Technical Expertise / Weighting: 55%
Quality criterion - Name: Sustainability / Weighting: 10%
Quality criterion - Name: Community benefits / Weighting: 5%
Price - Weighting: 20%
two.2.6) Estimated value
Value excluding VAT: £22,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
6 April 2026
End date
31 March 2027
This contract is subject to renewal
Yes
Description of renewals
Possibility of a further two extensions of 12 months each
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
31 October 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 31 October 2025
four.2.7) Conditions for opening of tenders
Date
31 October 2025
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Please refer to the ITT and PSQ documents attached to this notice.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=811264.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
(SC Ref:811264)
six.4) Procedures for review
six.4.1) Review body
Edinburgh Sheriff Court and Justice of the Peace Court
Saughton House, Broomhouse Drive
Edinburgh
Country
United Kingdom