Scope
Description
Northumbria Community Dental Service is a primary care service operating 13 surgeries from 9 sites across the trust, that also links with secondary care and delivers dental GA lists from WGH (Wansbeck General Hospital) and NTGH (North Tyneside General Hospital). Northumbria Community Dental Service requires investment into a dental digital patient management system to ensure safe, effective, and high-quality patient care.
The service is currently running without a digital solution
The Trust has a requirement for a dental specific digital practice management system that can be accessed at all clinical sites across the trust providing the following:
• Referral management
• Diary and appointment management system
• Text reminder service
• Clinical record keeping
• Integration of the clinical record with digital radiographs and its associated software allowing the ability to see images across multiple clinical sites
• Automatic submission of completed courses of treatment to NHS BSA
• SNOMED coding
• Ability to analyse activity data
Total value (estimated)
- £150,000 excluding VAT
- £180,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 13 November 2025 to 12 November 2030
- Possible extension to 12 November 2035
- 10 years
Description of possible extension:
5 x 12 month options extensions
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 85130000 - Dental practice and related services
Contract locations
- UKC2 - Northumberland and Tyne and Wear
Submission
Enquiry deadline
14 October 2025, 12:00pm
Tender submission deadline
21 October 2025, 12:00pm
Submission address and any special instructions
Submissionelectronically via e-tendering system Atamis
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
3 November 2025
Recurring procurement
Publication date of next tender notice (estimated): 1 March 2035
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Total Costs over 5 years | Price | 30.00% |
| Ability to meet Clinical & Operational Requirements | Quality | 25.00% |
| Ability to meet Technical solution and interfacing requirements | Quality | 10.00% |
| Ability to meet Reporting and Coding requirements | Quality | 7.50% |
| Ability to meet Implementation requirements | Quality | 7.50% |
| Ability to meet Maintenance and Support requirements | Quality | 5.00% |
| Supporting Cross-Trust Alliance | Quality | 5.00% |
| Commitment to Minimising Carbon Emissions | Quality | 5.00% |
| Action to Support your Employees | Quality | 5.00% |
Other information
Payment terms
30 days from invoice
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Justification for not publishing a preliminary market engagement notice
No pre market engagement undertaken
Contracting authority
Northumbria Healthcare NHS Foundation Trust
- Public Procurement Organisation Number: PLMV-4859-MQXP
Northumbria House, Unit 7 & 8 Silver Fox Way, Cobalt Business Park
North Shields,
NE27 0QJ
United Kingdom
Contact name: Sarah O'Donnell
Email: sarah.odonnell@northumbria-healthcare.nhs.uk
Website: https://www.northumbria.nhs.uk/
Region: UKC22 - Tyneside
Organisation type: Public authority - central government