Scope
Reference
24-155
Description
The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data.
Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management.
Contract 1
Supplier
Contract value
- £66,834 including VAT
Below the relevant threshold
Date signed
22 May 2025
Contract dates
- 9 June 2025 to 8 June 2026
- 1 year
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKE31 - Barnsley, Doncaster and Rotherham
Procedure
Procedure type
Below threshold - unknown
Supplier
INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD
- Companies House: 03277022
- Public Procurement Organisation Number: PNLC-5675-XTZQ
Bourne House Lotus Park
Staines-Upon-Thames
TW18 3AG
United Kingdom
Email: slava.kulko@ifs.com
Website: http://www.ifs.com
Region: UKJ25 - West Surrey
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Rotherham Borough Council
- Public Procurement Organisation Number: PGYC-3376-BGQP
Riverside House, Main Street
Rotherham
S60 1AE
United Kingdom
Region: UKE31 - Barnsley, Doncaster and Rotherham
Organisation type: Public authority - sub-central government