Scope
Reference
OPEN20251224
Description
A map view for customers who log an issue online.
A map on our website will show open or recently closed requests with council owned land, flowerbeds, open spaces and trees that we're responsible for.
Our assets will be shown on the map; public bins, benches, roads and footpaths. We can also show maintenance schedules against our land and assets.
By informing and engaging with customers it will reduce requests being raised for jobs that we already know about.
Any updates to a case will be visible to everyone who checks their local area on the map.
This will promote Clean and Green as a proactive service by being more proactive and transparent with our residents.
The back end part of they system will provide work queue management for Team Leaders and mobile working for their operatives.
Total value (estimated)
- £0 excluding VAT
- £0 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2030
- Possible extension to 31 March 2032
- 6 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKC - North East (England)
Engagement
Engagement deadline
21 October 2025
Engagement process description
Conducted on the OPEN E-tendering portal:
Registration at - https://www.open-uk.org/
Project Title: 002138 - Interactive Customer Map - Clean and Green, OPEN20251224
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Contracting authority
Durham County Council
- Public Procurement Organisation Number: PMPB-8772-VYWM
Corten House, Dunholme Close
Durham
DH1 5WB
United Kingdom
Email: Ethan.Bowman@durham.gov.uk
Website: http://www.durham.gov.uk/
Region: UKC14 - Durham CC
Organisation type: Public authority - sub-central government