Scope
Description
The London Borough of Barking & Dagenham (LBBD) intends to re-procure its All-Age Care Technology Service and is hosting a preliminary market engagement session to outline our plans and hear supplier views on deliverability, innovation and market capacity.
Commercial tool
Establishes a framework
Total value (estimated)
- £14,000,000 excluding VAT
- £16,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2026 to 30 June 2029
- Possible extension to 30 June 2031
- 5 years
Main procurement category
Services
Additional procurement category
Goods
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKI52 - Barking & Dagenham and Havering
Engagement
Engagement deadline
2 October 2025
Engagement process description
Supplier Invitation: Preliminary Market Engagement - All-Age Care Technology Service
Date: Thursday 2 October 2025
Time: 13:00-15:00
Format: Virtual (MS Teams - joining details issued to registered attendees)
Invite brief:
The London Borough of Barking & Dagenham (LBBD) intends to re-procure its All-Age Care Technology Service and is hosting a preliminary market engagement session to outline our plans and hear supplier views on deliverability, innovation and market capacity.
What we plan to procure:
A single procurement with two Lots, operating as one joined-up service:
• Lot 1: Core Service Provision & Innovation
Supplier-neutral solution catalogue; sourcing, installation, activation and support; monitoring & response (ARC and mobile responders); stock/asset management; device repairs/recalls; interoperability and secure data flows; reporting and performance.
• Lot 2: Change Management & Innovation
Technology First practice adoption; workforce training and decision support; pathway simplification; co-production and communications; test-and-learn pilots and evaluation; benefits realisation and equality insights.
Anticipated contract start:
1 July 2026
Award structure / delivery models:
• Bidders may tender for Lot 1, Lot 2, or both Lots.
• LBBD may award both Lots to a single provider (or consortium/joint venture), or award one Lot per provider with a formal collaboration requirement to deliver a single integrated service.
• Sub-contracting is permitted; the prime remains accountable.
Who should attend
Suppliers with capability in technology-enabled care, 24/7 monitoring/response, field installation/support, and/or change and adoption in social care. Consortia, JVs and SMEs are welcome.
Agenda (high level):
1. LBBD objectives and outcomes
2. Overview of Lots, delivery model and partnership expectations
3. Procurement route and timescales (indicative)
4. Q&A (answers later published to all registrants)
How to register
Please register one or two attendees per organisation by Monday 29th September 2025 via:
• Email: Lloyd.hunt@lbbd.gov.uk
(subject: PME - All-Age Care Technology - Registration)
Include: organisation name, contact details, Lot(s) of interest, intended delivery model (single supplier / consortium / Lot-specific), and any accessibility requirements.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Procedure
Special regime
Light touch
Contracting authority
London Borough of Barking and Dagenham
- Public Procurement Organisation Number: PPYP-9821-RZGJ
Town Hall
Barking
IG11 7LU
United Kingdom
Email: lloyd.hunt@lbbd.gov.uk
Website: http://www.lbbd.gov.uk
Region: UKI52 - Barking & Dagenham and Havering
Organisation type: Public authority - sub-central government