- Lot 1. Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity
- Lot 2a. Lot 2a - Unified Communications & Collaboration (Licence based)
- Lot 2b. Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)
- Lot 3. Lot 3 - SmartConnect – Mobile, 5G & Hardware Solutions
- Lot 4. Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions
Scope
Reference
SK0925ITF
Description
Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and
supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members
manage more than 90% of UK' social housing stock, with PfH helping them to achieve efficiency savings using a wide range of
services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and
comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement
authority under section 1(4) of that Act.
Please refer to www.pfh.co.uk for additional information.
PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and
experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating
procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the
public sector.
PfH intends to establish a Framework Agreement for Telecommunications and Associated Services. The framework will provide
services and associated products relating to networking and security including cloud-based solutions, voice solutions, unified
communications, mobile communications and total communications, in addition to providing solution to support digital inclusion and
solutions utilising the Internet of Things technologies. The Framework will be divided into lots which will be set out in the Tender
Notice.
Commercial tool
Establishes a framework
Total value (estimated)
- £82,500,000 excluding VAT
- £99,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 6 February 2026 to 5 February 2029
- Possible extension to 5 February 2030
- 4 years
Description of possible extension:
The Framework Agreement will be let for 3 years, with an optional extension of a further 12 months.
Main procurement category
Services
Contract locations
- UK - United Kingdom
Not the same for all lots
CPV classifications are shown in Lot sections, because they are not the same for all lots.
Lot 1. Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity
Description
This lot covers the design, deployment, and management of core network infrastructure, including full-fibre, leased lines, WAN/LAN solutions, and associated hardware. It supports secure, high-performance connectivity across estates, enabling digital transformation and future-proofing member networks. Services include installation, maintenance, and optimisation, with options for managed network services and hardware procurement.
Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
Lot value (estimated)
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 73400000 - Research and Development services on security and defence materials
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 50310000 - Maintenance and repair of office machinery
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Same for all lots
Contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2a. Lot 2a - Unified Communications & Collaboration (Licence based)
Description
This lot provides integrated communication solutions to support hybrid working, customer engagement, and internal collaboration across housing and public sector organisations nationwide. All products and services are licence-based, enabling flexible access and scalable deployment. Offerings include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools (voicemail-to-email, SMS gateways, internal chat). These services are designed to enhance connectivity across remote and office-based teams, with support for softphones, mobile apps, and video conferencing hardware. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
Lot value (estimated)
- £12,000,000 excluding VAT
- £14,400,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 45314000 - Installation of telecommunications equipment
- 45310000 - Electrical installation work
- 50000000 - Repair and maintenance services
- 64000000 - Postal and telecommunications services
- 71316000 - Telecommunication consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 48000000 - Software package and information systems
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
Same for all lots
Contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2b. Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)
Description
This lot offers flexible, integrated communication solutions designed to support hybrid working, customer service, and internal collaboration across housing and public sector organisations. Delivered on a pay-as-you-go basis, members can scale usage according to demand and budget. Services include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools such as voicemail-to-email, SMS gateways, and internal chat. Hybrid work enablement is supported through softphones, mobile apps, and video conferencing hardware, ensuring seamless connectivity across remote and office-based teams.
To enhance service delivery, this lot also includes intelligent contact centre solutions with omnichannel support, CRM integration, CCaaS platforms, AI call routing, sentiment analysis, and workforce management tools. AI is selectively integrated to improve analytics, automate meeting tasks, and optimise contact centre performance without adding complexity. Analytics and reporting tools provide valuable insights into communication usage and quality. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings.
Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot's offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
Lot value (estimated)
- £12,000,000 excluding VAT
- £14,400,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 45314000 - Installation of telecommunications equipment
- 45310000 - Electrical installation work
- 50000000 - Repair and maintenance services
- 64000000 - Postal and telecommunications services
- 71316000 - Telecommunication consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 48000000 - Software package and information systems
- 51300000 - Installation services of communications equipment
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
Same for all lots
Contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions
Description
This lot provides mobile connectivity and infrastructure to support workforce mobility, smart estate management, and real-time data processing across housing and public sector organisations. It includes flexible mobile voice and data plans (4G/5G SIMs, pooled and unlimited data), a wide range of supported devices (smartphones, tablets, rugged hardware), and centralised mobile device management (MDM) with AI-based health monitoring. These services enable organisations to stay connected on the move and deploy smart devices across estates, enhancing operational efficiency and responsiveness.
Advanced technologies such as private 5G networks and edge computing are also included, offering high-performance wireless coverage for campuses and faster local data processing. AI is selectively applied to optimise network performance, support intelligent decision-making, and enhance analytics. Associated products and services may be tailored to meet specific member requirements, ensuring the effective delivery of the lot's offerings.
This Framework will also cover associated goods and services and will be available for use across England, Wales, Scotland, and Northern Ireland.
Lot value (estimated)
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 64000000 - Postal and telecommunications services
- 30200000 - Computer equipment and supplies
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 72000000 - IT services: consulting, software development, Internet and support
- 31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
Same for all lots
Contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions
Description
This lot is designed to bridge the digital divide by delivering inclusive, affordable digital services to residents in social housing and underserved communities across the UK. It supports access to connectivity, devices, and digital skills through community Wi-Fi, affordable broadband (including social tariffs and voucher schemes), and device access programmes such as loan schemes and refurbished equipment distribution. Digital skills training is also included, with AI-personalised learning paths to support individual progress. These services are delivered in partnership with councils, charities, and social enterprises to maximise social value and community impact.
Enhanced with IoT connectivity, this lot enables smarter, safer environments through applications such as environmental monitoring and assisted living. It includes low-power, wide-area connectivity (NB-IoT, LTE-M), scalable SIM provisioning, and AI-based anomaly detection for real-time device management. AI is also used to optimise Wi-Fi performance, personalise learning, and measure impact through sentiment analysis and inclusion KPIs. Associated products and services may be tailored to meet specific member needs, ensuring the effective delivery of the lot's offerings. This Framework will be available for use across England, Wales, Scotland, and Northern Ireland.
Lot value (estimated)
- £15,000,000 excluding VAT
- £18,000,000 including VAT
Framework lot values may be shared with other lots
CPV classifications
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 80000000 - Education and training services
- 98000000 - Other community, social and personal services
- 75000000 - Administration, defence and social security services
- 30200000 - Computer equipment and supplies
- 31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
Same for all lots
Contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
0%
Framework operation description
The purpose of this Framework Agreement is to provide a compliant and flexible route to market for members of PfH across England, Wales, Scotland, and Northern Ireland, as well as other public bodies permitted to use the Framework Agreement, who require services within the scope of Telecoms Network and Infrastructure.
Once awarded, PfH members and eligible users will be able to place call-off contracts directly with successful framework suppliers.
• The Direct Award Process may be used where criteria required under PA23 are satisfied.
• Or where the Customer prefers, the Competitive Selection Process as permitted under PA23 is followed.
• For Below Threshold Contracts, these conditions are not mandatory. The Customer may choose to apply them or instead select the most suitable process based on an objective assessment of which approach best delivers value for money in line with their requirements.
Each PfH member will enter into a direct contractual relationship with the appointed supplier for their call-off contract.
Call-off contract durations are expected to range from an expected minimum of 12 months up to a maximum of four years or may be project-specific. PfH members are free to determine the most appropriate contract length to meet their requirements. Framework pricing will be available as an indication of what is anticipated under the framework and bespoke pricing will be provided as determined by the member's requirements.
Suppliers are advised that they are eligible to submit bids for all Lots under this Framework Agreement. There are no restrictions on the number of Lots a supplier may apply for.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
This Framework Agreement may be used by all current members of PfH at the time of the FTS notice and those contracting authorities that become a member of PfH during the period of the Framework Agreement. This includes all contracting authorities across England, Wales, Scotland and Northern Ireland listed on the following page of the PfH website:
http://procurementforhousing.co.uk/permissible-users/
This includes registered providers of social housing; registered social landlords; the Northern Ireland Housing Executive; public authorities; local authorities; ALMOs; central government departments; schools, colleges, universities and other education establishments; hospital trusts, ambulance services and other NHS organisations and services; fire and rescue, police and other emergency services; passenger transport services; charities and other third sector organisations and any wholly owned subsidiaries of the above organisations. See paragraph 1.3.5 of Document 1 of the tender pack.
Participation
Particular suitability
Lot 1. Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity
Lot 2a. Lot 2a - Unified Communications & Collaboration (Licence based)
Lot 2b. Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)
Lot 3. Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions
Lot 4. Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
20 October 2025, 12:00pm
Tender submission deadline
3 November 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
16 January 2026
Award criteria
Lot 1. Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity
| Name | Type | Weighting |
|---|---|---|
| Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity | Quality | 60.00% |
| Lot 1 - Network Infrastructure, Services, Hardware & Cybersecurity | Price | 40.00% |
Lot 2a. Lot 2a - Unified Communications & Collaboration (Licence based)
| Name | Type | Weighting |
|---|---|---|
| Lot 2a - Unified Communications & Collaboration (Licence based) | Quality | 60.00% |
| Lot 2a - Unified Communications & Collaboration (Licence based) | Price | 40.00% |
Lot 2b. Lot 2b - Unified Communications & Collaboration (Pay-as- you-go)
| Name | Type | Weighting |
|---|---|---|
| Lot 2b - Unified Communications & Collaboration (Pay-as- you-go) | Quality | 60.00% |
| Lot 2b - Unified Communications & Collaboration (Pay-as- you-go) | Price | 40.00% |
Lot 3. Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions
| Name | Type | Weighting |
|---|---|---|
| Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions | Quality | 60.00% |
| Lot 3 - SmartConnect - Mobile, 5G & Hardware Solutions | Price | 40.00% |
Lot 4. Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions
| Name | Type | Weighting |
|---|---|---|
| Lot 4 - Digital Inclusion, Wi-Fi & IoT Solutions | Quality | 60.00% |
| Lot 4 - Digital Inclusion, Wi-Fi & IOT Solutions | Price | 40.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613528
Document 1 - PA23 - ITT - PfH Telecoms Framework
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613530
Document 2 - PA23 - Instructions to Tenderers
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613532
Document 3 - PA23 - Evaluation Criteria
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613533
Document 4 - PA23-Framework Scope and Requirements
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613536
Document 5A - Procurement Specific Questionnaire (PSQ)
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613538
Document 5B - PSQ Scoring Methodology
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613540
Document 6A - ITT Template - Final
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613548
Document 6B - ITT Scoring Methodology & Note
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613549
Document 7- Pricing Schedule
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613550
Document 8 - Framework Agreement-Template
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613552
Document 9- Call Off Contract and Conditions - Template.
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613555
Document 10 - Tender Certificates.
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613557
Document 11- Quantum Gen 2 form Template.
https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=613560
Document 12 - Tender Submission Checklist
Contracting authority
Procurement for Housing
- Public Procurement Organisation Number: PRLY-9676-WPTJ
2 Olympic Way
Birchwood, Warrington
WA2 0YL
United Kingdom
Contact name: Stephanie Johnston
Email: sjohnston@pfh.co.uk
Region: UKD61 - Warrington
Organisation type: Public authority - sub-central government