Contract

Customer Research

  • Post Office Limited

F03: Contract award notice

Notice identifier: 2025/S 000-058463

Procurement identifier (OCID): ocds-h6vhtk-059ef2

Published 22 September 2025, 12:27pm



Section one: Contracting authority

one.1) Name and addresses

Post Office Limited

100 Wood Street

London

EC2V7ER

Email

procurement@postoffice.co.uk

Country

United Kingdom

Region code

UKI31 - Camden and City of London

Companies House

02154540

Internet address(es)

Main address

https://www.postoffice.co.uk

one.4) Type of the contracting authority

Body governed by public law

one.5) Main activity

Other activity

Postal and Associated Services


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Customer Research

Reference number

C103475

two.1.2) Main CPV code

  • 79310000 - Market research services

two.1.3) Type of contract

Services

two.1.4) Short description

Customer Research via CCS Framework RM6126 Research and Insights

two.1.6) Information about lots

This contract is divided into lots: No

two.1.7) Total value of the procurement (excluding VAT)

Value excluding VAT: £640,000

two.2) Description

two.2.3) Place of performance

NUTS codes
  • UK - United Kingdom

two.2.4) Description of the procurement

A tender was completed using the suppliers from a search using the filters on the RM6126 Research and Insights.

Customer Research services

two.2.5) Award criteria

Price

two.2.11) Information about options

Options: Yes

Description of options

optional 2 x 12 month extensions


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Award of a contract without prior publication of a call for competition in the cases listed below

  • The procurement falls outside the scope of application of the regulations

Explanation:

The procurement was done via the CCS framework in place under RM6126.

Suppliers were selected using the Research and Insights DPS,

the requirement to publish an opportunity notice on Contracts Finder does not apply to that procurement.

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes


Section five. Award of contract

Contract No

C103475

A contract/lot is awarded: Yes

five.2) Award of contract

five.2.1) Date of conclusion of the contract

9 September 2025

five.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor

Quadrangle Research Group Limited

London

SE1 1LB

Country

United Kingdom

NUTS code
  • UK - United Kingdom
Companies House

08064640

The contractor is an SME

Yes

five.2.4) Information on value of contract/lot (excluding VAT)

Total value of the contract/lot: £640,000


Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

Royal Courts of Justice

London

Country

United Kingdom