Scope
Reference
I-4175
Description
The vision of the service is to support people with memory concerns or a diagnosis of dementia as well as their unpaid carers to improve their quality of life and where possible to live well with their condition.
The aims are a specialist service which:
• Keeps people with dementia living well at home.
• Provides a memory support service, supporting and advising people with memory problems or MCI, including support for people waiting for their dementia clinic appointment/scan and/or outcome.
• Increases support for people with dementia and their carers to reduce admissions to hospital and residential care.
• Provides a proactive and responsive service to people in crisis and at risk of deterioration.
• Creates a bridge between health and social care and community services to help people with dementia live well.
• Proactively manages the challenge of increasing numbers of people living with dementia at a time of considerable pressures on public funds.
• Prevents people living with dementia and their carers experiencing isolation and loneliness.
• Increases the confidence of carers in their caring role and improves the carer-cared-for relationship, through education and information.
• Reduces carer stress through tailored practical and emotional support.
• Raises awareness about how best to support people living with dementia for professionals working with an ageing population.
• Provides a flexible, local service which is adaptable to future changes including the development of neighbourhood models, new treatments and technology
• Supports the transition into a residential care setting, ensuring the person living with dementia receives the care they need but also providing the home with sufficient information that allows them to settle.
Tenderers are invited to tender for the provision of the Services described in the Invitation to Tender for a term of 5 years with an option for the Council to extend for up to 5 years, anticipated to commence on 1st January 2026.
Total value (estimated)
- £9,136,230 excluding VAT
- £10,963,474 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 January 2026 to 31 December 2031
- Possible extension to 31 December 2036
- 11 years
Description of possible extension:
The contract can be extended for a period of 5 years
Main procurement category
Services
CPV classifications
- 85321000 - Administrative social services
Contract locations
- UKJ14 - Oxfordshire
Participation
Legal and financial capacity conditions of participation
Please refer to the tender documentation
Technical ability conditions of participation
Please refer to the tender documentation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
8 October 2025, 5:00pm
Submission type
Tenders
Tender submission deadline
15 October 2025, 5:00pm
Submission address and any special instructions
Tenderers are invited to submit their bids via the South East Business Portal.
South East Business Portal (www.due-north.com)
Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
25 November 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality | 44.00% | |
| Price | Prices for the initial term submitted in pricing schedule. |
Price | 40.00% |
| Social Value | Quality | 16.00% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Special regime
Light touch
Competitive flexible procedure description
The Council is inviting providers to tender for the Dementia Support Service requirements.
Tenderers will be evaluated in 3 phases:
Phase 1 - Mandatory Criteria
Phase 2 - Tender Proposals (Section B and C)
Tenderers who pass Phase 1 will progress to Phase 2, which evaluates against the Quality Criteria and Social Value.
Phase 3 - Economic & Financial Standing
The following weightings will be applied to the evaluation:
Quality - 64%
Price - 20%
Social Value - 16%
Tenderers are invited to submit their bids via the South East Business Portal.
South East Business Portal (due-north.com)
Providers can access this opportunity on the portal by searching either 'Dementia Support Service' or the project reference which is 'DN779975'.
The closing date for applications is 17:00 on 15th October 2025.
Contracting authority
Oxfordshire County Council
- Public Procurement Organisation Number: PZNW-8281-MHNM
County Hall
Oxford
OX1 1ND
United Kingdom
Contact name: Matthew Clothier
Email: matt.clothier@oxfordshire.gov.uk
Website: http://www.oxfordshire.gov.uk
Region: UKJ14 - Oxfordshire
Organisation type: Public authority - sub-central government