Scope
Reference
C387701
Description
The Carers' Support Service in North East Lincolnshire (NEL) is designed to promote, support and improve the mental, physical and emotional wellbeing of all carers. Its aim is to ensure carers can continue in their caring role where this is their choice, while also maintaining their own health, independence and life opportunities such as work, training, education, leisure and social interaction.
The service will be person-centred, culturally sensitive and inclusive, with carers actively involved in shaping decisions and influencing delivery. It will proactively identify carers of all ages, including hidden carers, and provide accessible support through a central hub in Grimsby and a network of local spokes in community venues. Carers will be encouraged to register with the service, with a target of at least 800 new registrations each year, and will be able to access advice, information, signposting and referrals, including to carers' needs assessments where appropriate.
Support will be wide-ranging and responsive to individual needs. This includes casework, emotional and practical support, counselling, befriending, hospital liaison, advocacy, and specialist advice on benefits and carers' rights. Carers will also have access to training opportunities, peer support groups, holistic therapies, outings and activities to promote social interaction and wellbeing, as well as a carers' innovation fund to address unmet needs. Provision will be flexible to ensure accessibility for carers in different circumstances, such as those in work or with mobility challenges.
Young carers will be identified, offered information and advice, and referred into specialist services for proportionate assessment and ongoing support. The service will also support smooth transition from young to adult caring, with activities and resources tailored to the needs of young adult carers.
In addition, the service will help carers access or sustain education, training and employment, while working with employers and providers to increase awareness and support. It will also take a lead role in delivering the North East Lincolnshire Carers' Strategy, working in partnership with statutory, voluntary, community and independent sector organisations. This will include active participation in strategic boards and partnership groups, awareness raising with professionals and communities, and ensuring that carers' voices are heard through forums, consultations and feedback events.
Governance and accountability will be maintained through robust performance management and regular reporting, effective use of charitable funds and grants, and transparent management of local strategy delivery funds. In this way, the Carers' Support Service will provide a comprehensive and accessible offer that recognises carers' rights, responds to individual and collective needs, reduces isolation, and ensures carers are supported both in their caring role and in achieving a life of their own.
Total value (estimated)
- £3,261,692 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2031
- Possible extension to 31 March 2033
- 7 years
Description of possible extension:
Contract contains an option to extend by 2 years.
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKE13 - North and North East Lincolnshire
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
10 October 2025, 5:00pm
Tender submission deadline
22 October 2025, 1:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
4 December 2025
Recurring procurement
Publication date of next tender notice (estimated): 13 September 2032
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Service Delivery - 42.0% Service Quality Assurance - 19.0% Engagement & Client/ Carer Experience - 11.0% Workforce - 20.0% Information Management and Technology (IM&T) - 10.0% |
Quality | 100% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://atamis-1928.my.site.com/login
The procurement documents are available for unrestricted and full direct access, free of charge, at
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Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Contracting authority
NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD
- NHS Organisation Data Service: QOQ
- Public Procurement Organisation Number: PBCG-3899-RLCL
Health House, Grange Park Lane, Willerby
East Riding of Yorkshire
HU10 6DT
United Kingdom
Email: hnyicb.procurement@nhs.net
Region: UKE12 - East Riding of Yorkshire
Organisation type: Public authority - sub-central government