Scope
Reference
SWITQ178
Description
South Wales Fire and Rescue Service are seeking to introduce an internal corporate communications platform to enhance employee engagement, streamline messaging and provide data rich and useful analytics across the Service.
The primary objectives of this ITQ are to:
• Implement a centralised internal communications platform.
• Improve employee engagement and reach across departments.
• Enable content creation using templates for emails and PDFs.
• Track and analyse communication metrics such as open rates, read time, device usage, and engagement levels.
Total value (estimated)
- £120,000 excluding VAT
- £144,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 December 2025 to 30 November 2030
- Possible extension to 30 November 2033
- 8 years
Description of possible extension:
Extensions are available upon satisfactory performance
Main procurement category
Goods
CPV classifications
- 48510000 - Communication software package
Contract locations
- UKL2 - East Wales
Participation
Conditions of participation
As per Invitation to Quote Pack
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
9 October 2025, 5:00pm
Tender submission deadline
16 October 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
| Name | Description | Type |
|---|---|---|
| Technical | Technical |
Quality |
| Social Value | Quality | |
| Price | Price |
Weighting description
Technical
Procedure
Procedure type
Below threshold - open competition
Documents
Associated tender documents
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=346350
ITQ Part 1
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=346351
ITQ Part 2
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=346352
Appendix 1 - Business Continuity
https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=346353
Appendix 2 - Terms and Conditions
Contracting authority
South Wales Fire and Rescue Service
- Public Procurement Organisation Number: PQMW-9436-MMYZ
Headquarters, Forest View Business Park
Llantrisant
CF72 8LX
United Kingdom
Contact name: Lee Bunkham
Telephone: 01443 232090
Email: L-Bunkham@southwales-fire.gov.uk
Website: https://www.southwales-fire.gov.uk
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales