Scope
Description
Clarion is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a1MWT000000d4F32AI&searchStr=&sortStr=Recently+Published&page=1&filters=&County=
Total value (estimated)
- £333,333 excluding VAT
- £400,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 27 February 2026 to 28 February 2029
- Possible extension to 28 February 2031
- 5 years, 2 days
Description of possible extension:
Possibly two 12-month extensions
Main procurement category
Services
CPV classifications
- 75200000 - Provision of services to the community
- 85312310 - Guidance services
Contract locations
- UK - United Kingdom
Participation
This procurement is reserved for
Supported employment providers
Legal and financial capacity conditions of participation
Please see PSQ Requirements.
Technical ability conditions of participation
Please see the drafted specification and quality questions.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
13 October 2025, 9:30am
Submission type
Requests to participate
Deadline for requests to participate
20 October 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
1 to 4 suppliers
Selection criteria:
PSQ Response
Award decision date (estimated)
23 January 2026
Recurring procurement
Publication date of next tender notice (estimated): 28 February 2030
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | Quality aspects: Vulnerable Clients; Communication; Customer Service; Client Relationships; Support Clients and Social Value. |
Quality | 70.00% |
| Price | The price guide states £80k per 250 cases annually. |
Price | 30.00% |
Other information
Payment terms
30 days on a valid invoice
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
It is proposed that a multi-stage procurement be conducted. The first stage will involve passing mandatory and compliance standards, as specified in a Tender Notice placed on the Central Digital Platform (the Tender Notice). Then, the shortlisted top-scoring bidders will be invited to submit bids. The third stage will be the interview/negotiation stage, which might lead to amending the specification for final submission. The contract will be awarded to the top-scoring bidder. Contract award will be based on the most advantageous tender, where 60% of the award will be allocated to quality and 40% to price.
Contracting authority
Clarion Housing Group
- Public Procurement Organisation Number: PQND-5289-JNDN
5th Floor, Greater London House, Hampstead Road
London
NW1 7QX
United Kingdom
Contact name: Aivars Kalvans
Telephone: 020 3840 0069
Email: aivars.kalvans@clarionhg.com
Website: http://www.clarionhg.com
Region: UKI31 - Camden and City of London
Organisation type: Public authority - sub-central government