Scope
Description
West Midlands Police is inviting Tenderers for two distinct lots aimed at enhancing our
understanding of our services to victims and wider public confidence in policing. The first lot
focuses on procuring a Victim Insights Platform, while the second lot involves undertaking
comprehensive Public Perception Surveying.
Further details of requirements and how bidders can respond are found in the ITT pack and relevant appendices.
Total value (estimated)
- £0 including VAT
Above the relevant threshold
Contract dates (estimated)
- 19 February 2026 to 18 February 2028
- Possible extension to 18 February 2030
- 4 years
Description of possible extension:
The Contract Term shall be for a period of 2 years with the option to extend by a further period of up to 24 months
Main procurement category
Services
CPV classifications
- 79311000 - Survey services
- 79311100 - Survey design services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
Lot 1. Lot 1: Victim Insights Platform
Description
To procure a robust and user-friendly platform that captures, analyses, and reports
on victim experiences and feedback. This platform will be instrumental in improving our
services to victims and ensuring that victims' voices are heard and acted upon.
Lot value (estimated)
- £0 excluding VAT
- £0 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Lot 2: Public Perception Surveying
Description
To conduct regular and comprehensive surveys to gauge public perception of the
police Authority, including trust, satisfaction, and areas of concern. This will help us align our
strategies with community expectations and improve our public relations
Lot value (estimated)
- £0 excluding VAT
- £0 including VAT
Same for all lots
CPV classifications and contract dates are shown in the Scope section, because they are the same for all lots.
Submission
Tender submission deadline
14 October 2025, 10:00am
Submission address and any special instructions
All Tenders must be submitted through In-tend e-tendering portal (https://sell2.in-tend.co.uk/blpd/home), for the avoidance of doubt, submissions made by any other method will not be accepted
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
26 January 2026
Award criteria
| Name | Description | Type |
|---|---|---|
| Simple description | Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows: Price: 30% Quality: 60% Social... |
Price |
Weighting description
Assessments will be conducted as part of this competitive tendering procedure, to identify the Most Advantageous Tender (MAT). The assessment criteria are as follows:
Price: 30%
Quality: 60%
Social Value: 10%
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://sell2.in-tend.co.uk/blpd/home
All Tenders must be submitted through In-tend e-tendering portal (https://sell2.in-tend.co.uk/blpd/home), for the avoidance of doubt, submissions made by any other method will not be accepted
Contracting authority
Police and Crime Commissioner for West Midlands
- Public Procurement Organisation Number: PHLH-1699-TDLT
Lloyd House, Colmore Circus Queensway
Birmingham
B4 6AT
United Kingdom
Contact name: Katie Fletcher
Region: UKG31 - Birmingham
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)