Scope
Reference
UOE/2025/069/SD
Description
At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.
Total value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 2 March 2026 to 1 March 2029
- Possible extension to 1 March 2030
- 4 years
Main procurement category
Services
Additional procurement category
Goods
CPV classifications
- 64215000 - IP telephone services
- 32552310 - Digital telephone exchanges
- 64210000 - Telephone and data transmission services
Contract locations
- UKK - South West (England)
Engagement
Engagement deadline
4 October 2025
Engagement process description
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
12 January 2026
Contracting authority
University of Exeter
- Public Procurement Organisation Number: PZYG-2396-XCRZ
Northcote House
Exeter
EX4 4QH
United Kingdom
Contact name: Simon Denton
Telephone: +44 1392723333
Email: s.denton@exeter.ac.uk
Website: https://www.exeter.ac.uk
Region: UKK43 - Devon CC
Organisation type: Public authority - sub-central government