Section one: Contracting authority
one.1) Name and addresses
The Independent Office for Police Conduct
10 South Colonnade, Canary Wharf
London
E14 4PU
dorothy.eke@policeconduct.gov.uk
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
https://www.policeconduct.gov.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Appian platform licensing – CMS 2025
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Renewal of an existing contract with Appian for the provision of the Appian software platform upon which our Case management system is built.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Independent Office for Police Conduct (IOPC) has made a strategic investment in the development of its Case Management System (CMS) using the Appian platform. To continue leveraging the benefits of this investment and maximise the return on investment it is essential to maintain access to the Appian software through ongoing licensing. Appian licences are available directly from Appian or through a limited number of partners, with licencing typically bundled with development services. The IOPC has chosen to separate licensing from development to retain flexibility and avoid vendor lock-in. There is an absence of competition offering Appian licensing independently of development services and able to offer a continuation of the same licensing we currently benefit from.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
The Independent Office for Police Conduct (IOPC) proposes a direct award for the renewal of Appian platform licences. This approach is based on a combination of strategic, operational, and commercial considerations that support continuity, value for money, and risk mitigation.
1. Maximising Return on Investment
The IOPC has invested significantly in the development of its Case Management System (CMS) on the Appian platform. Continuing with Appian licensing ensures the organisation can fully leverage this investment, avoiding the disruption, cost, and risk associated with migrating to an alternative platform.
2. Direct Relationship with Appian
The IOPC has maintained a strong and effective direct relationship with Appian over the past four years. This relationship enables direct engagement for platform and licensing queries, ensuring timely and accurate support. It is unclear whether the same level of responsiveness and direct access would be preserved if licences were procured through a third-party reseller, potentially introducing delays or communication barriers.
3. Separation of Build and Platform Contracts
Suppliers that build on the Appian platform typically bundle licensing and development services into a single contract. The IOPC has deliberately avoided this model to reduce dependency on a single supplier. By separating the licensing and build contracts, the IOPC retains the flexibility to change development partners without impacting the licensing arrangement. This approach has proven effective in reducing organisational risk and remains a key principle in the ongoing procurement strategy.
4. Limited Supplier Competition
Limits the potential for meaningful competition in the licensing-only market, making a direct award the most practical and commercially sound option.
5. Continuation of Current Contract Terms
Appian will continue to offer the existing licensing model. This model is particularly advantageous during periods of organisational growth, as it provides predictable costs and scalability.
6. Operational Continuity
Appian underpins critical operational services within the IOPC. Procuring licences directly from the platform vendor ensures continuity of service, avoids compatibility issues, and maintains compliance with existing configurations and support arrangements.
7. Strategic Procurement and Commercial Control
Separating the licensing and development contracts allows the IOPC to negotiate each element independently, ensuring better commercial control, transparency, and value for money.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
Contract No
NAT/2025/24
Lot No
N/A
Title
Appian platform licensing – CMS 2025
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Independent Office Police Conduct
10 South Colonnade, Canary Wharf
London
E14 4PU
Country
United Kingdom