Scope
Reference
2598-RFQ-O
Description
The provision of a telephone answering service which deals with emergency issues, out of normal working hours
Contract 1. Out of Hours Telephone Service
Supplier
Contract value
- £42,000 excluding VAT
- £50,000 including VAT
Below the relevant threshold
Date signed
9 July 2025
Contract dates
- 9 July 2025 to 8 July 2026
- Possible extension to 9 July 2028
- 3 years, 1 day
Description of possible extension:
1+1+1
Main procurement category
Services
CPV classifications
- 64214200 - Telephone switchboard services
- 64220000 - Telecommunication services except telephone and data transmission services
- 79511000 - Telephone operator services
Procedure
Procedure type
Below threshold - open competition
Supplier
Careium Ltd
- Companies House: 04133585
Aspinall House, Walker Office Park
Lancashire
BB1 2QE
United Kingdom
Email: sales@careium.com
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Out of Hours Telephone Service
Contracting authority
Great Yarmouth Borough Council
- Public Procurement Organisation Number: PXDC-1245-VQNQ
Town Hall
Great Yarmouth
NR30 2QF
United Kingdom
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
East Suffolk Council
Summary of their role in this procurement: Procuring on behalf of GYBC
- Public Procurement Organisation Number: PLPP-1174-BHLX
East Suffolk House, Station Road, Melton
Woodbridge
IP12 1RT
United Kingdom
Email: procurement@eastsuffolk.gov.uk
Website: http://www.eastsuffolk.gov.uk
Region: UKH14 - Suffolk