Scope
Reference
PR_4975
Description
The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.
The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry's control.
Key deliverables include:
- Support for Engagement sessions
- Telephone Helpline Support
- Mental Health and Resilience training for Inquiry staff
The Service is effective from September 2025 through to 30 June 2026.
Contract 1. Post Office Inquiry: Psychological Support Services
Supplier
Contract value
- £100,000 excluding VAT
- £120,000 including VAT
Below the relevant threshold
Date signed
9 September 2025
Contract dates
- 9 September 2025 to 30 June 2026
- Possible extension to 30 September 2026
- 1 year, 22 days
Description of possible extension:
The Authority may extend the Contract for a period of up to 3 Months by giving not less than 10 Working Days' notice in writing to the Supplier prior to the Expiry Date. The Conditions of the Contract shall apply throughout any such extended period.
Main procurement category
Services
CPV classifications
- 85100000 - Health services
- 98300000 - Miscellaneous services
- 85141000 - Services provided by medical personnel
Contract locations
- UK - United Kingdom
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Contract Management | Attendance at fortnightly meetings by the Supplier's Project Manager |
|
| Delivery | Delivery of a monthly report (the final working day of each month) setting out number of participants seen and number of sessions held. To be sent to the Project Manager and Deputy Project Manager via... |
1 months |
| Quality | Quality of overall report delivered meets agreed standard. The agreed standard will be defined at the kick-off meeting with the Supplier. |
1 months |
Procedure
Procedure type
Below threshold - without competition
Supplier
PAM Wellbeing Ltd
9 Lakeside Drive, Centre Park
Warrington
WA1 1GG
United Kingdom
Region: UKD61 - Warrington
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Post Office Inquiry: Psychological Support Services
Contracting authority
Department for Business & Trade
- Public Procurement Organisation Number: PZZJ-6312-QTTD
Old Admiralty Building
London
SW1A 2DY
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government