Scope
Description
The Authority is seeking an external specialist organisation to provide a Marketing Contacts Database to assist in the commercial growth of the Authority's Commercial Services departments that consist of:
• TrainEEAST - Provides clinician led professional training and is a provider of medical equipment, such as responder bags, defibrillators, bleed kits etc. Further information can be found on the TrainEEAST website: Professional Health Training Courses | TrainEEAST
• CallEEAST - Provides an outsourced contact centre, supporting multiple sectors from Health, Social Care and Commercial organisations, proving inbound and outbound contact centre services. Further information can be found on the CallEEAST website: Enhance Your Customer Experience | 24/7 Contact Centre Services
• The National Performance Advisory Group (NPAG) - Supports NHS and public sector managers in the continuous improvement of their services through Best Value Groups, Conferences, Training Workshops and Networking. Further information can be found on the NPAG website: NPAG: NHS & Public Sector Support
Total value (estimated)
- £75,000 excluding VAT
- £90,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 1 November 2025 to 31 October 2028
- Possible extension to 31 October 2030
- 5 years
Description of possible extension:
option to extend for 2 further periods of twelve (12) months
Options
The right to additional purchases while the contract is valid.
option to extend for 2 further periods of twelve (12) months
Main procurement category
Services
CPV classifications
- 79342000 - Marketing services
Lot 1. Lot 1 - NHS
Description
Lot 1 - NHS sector contacts
Lot value (estimated)
- £25,000 excluding VAT
- £30,000 including VAT
Same for all lots
CPV classifications, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 2. Lot 2 - Public Sector
Description
Lot 2 - Public Sector contacts
Lot value (estimated)
- £25,000 excluding VAT
- £30,000 including VAT
Same for all lots
CPV classifications, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 3. Lot 3 - Commercial B2B
Description
Lot 3 - Commercial B2B contacts
Lot value (estimated)
- £25,000 excluding VAT
- £30,000 including VAT
Same for all lots
CPV classifications, contract dates and options are shown in the Scope section, because they are the same for all lots.
Participation
Conditions of participation
Lot 1. Lot 1 - NHS
Lot 2. Lot 2 - Public Sector
Lot 3. Lot 3 - Commercial B2B
See RFQ Documents
Particular suitability
Lot 1. Lot 1 - NHS
Lot 2. Lot 2 - Public Sector
Lot 3. Lot 3 - Commercial B2B
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
2 October 2025, 5:00pm
Tender submission deadline
9 October 2025, 5:00pm
Submission address and any special instructions
Submissions via Atamis only
The e-Tendering Portal can be accessed https://health-family.force.com/s/Welcome.
Tenders may be submitted electronically
Yes
Award criteria
As detailed within the RFQ Documentation
Procedure
Procedure type
Below threshold - open competition
Contracting authority
East of England Ambulance Service NHS Trust
- Public Procurement Organisation Number: PBNZ-4155-WXBZ
Whiting Way
Melbourn
SG8 6EN
United Kingdom
Email: tenders@eastamb.nhs.uk
Website: https://www.eastamb.nhs.uk/
Region: UKH12 - Cambridgeshire CC
Organisation type: Public authority - central government