Scope
Reference
PA0000003042
Description
The Defence Science and Technology Laboratory (Dstl) is an Executive Agency of the Ministry of Defence (MOD), employing approximately 5000 staff across two core sites. Dstl exists to supply the very best impartial scientific and technical research and advice to the MOD and other government departments. Dstl is committed to providing sustainable travel options to its employees under its Travel Plan, with the aim of reducing the number of single occupancy vehicles traveling to Dstl sites. Dstl has committed to provide Dstl staff with an accessible bus/coach service from agreed locations to its sites.The current services are:
• Porchester - 21 journeys per day.
• Southsea - 4 Journeys per day.
• Porton Down - 9 Journeys per day.
Dstl requires a bus/coach service from agreed locations to its core sites as part of its commitment to reduce the number of single occupancy vehicles travelling to Dstl sites.
The sites are as follows:
• Porton Down, Salisbury, Wiltshire, SP4 0JQ (3 Routes)
• Portsdown West, Fareham, Hampshire , PO17 6AD (2 Routes)
Contract 1. PA0000003042 Dstl Shuttle Service
Supplier
Contract value
- £2,923,221.51 excluding VAT
- £2,923,221.51 including VAT
Above the relevant threshold
Date signed
2 September 2025
Contract dates
- 1 October 2025 to 30 September 2028
- Possible extension to 30 September 2030
- 5 years
Description of possible extension:
2 x 12 month option periods to which can be invoked at any time, at the Authorities discretion.
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
The two option years are options available under the contract.
CPV classifications
- 63520000 - Transport agency services
Contract locations
- UKJ3 - Hampshire and Isle of Wight
- UKK15 - Wiltshire CC
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| MI returns | Passenger numbers to be returned to Dstl on a weekly basis. |
1 months |
| Service Performance Data | Contractor is to record and supply monthly on-time service performance data, |
1 months |
| Invoice Payment | Confirmation of receipt and time of receipt by Dstl (as evidenced within Dstl's finance and/or email system). |
1 months |
| Self-Audit Certification | Confirmation of receipt and time of receipt by Dstl. |
1 months |
| Ah-hoc requests | On time delivery of adhoc requests for information and reports |
1 months |
| Supplier Information | Confirmed by Contractor that they have kept Dstl up to date with any key contact personnel changes.Confirmation by Dstl that no issues have arisen resulting from inaccurate/out of date Contractor... |
1 months |
| Customer Satisfaction | Contractor's performance against customer satisfaction surveys |
1 months |
| Complaints Handling | The Contractor shall use its best endeavours to resolve the Complaint within three (3) Working Days |
1 months |
| Replacement vehicle timescales | The Contractor shall communicate to Dstl any vehicle breakdowns and a replacement vehicle shall be deployed immediately causing minimal disruption. Service shall resume no later than a hour post... |
1 months |
| Communication on service disruption | The Contractor shall communicate to Dstl any disruptions to the service immediately and propose alternative solutions to ensure continuation of the service in line with the timetable. |
1 months |
| Departing Early | The Contractor shall leave a stop no earlier than the designated times stipulated on the timetable. |
1 months |
| Lateness | The Contractor shall attend each designated stop no later than 5 minutes of the provided on the timetable the route time. (Where unavoidable due to circumstances outside of the drivers control service... |
1 months |
Submission
Submission type
Tenders
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Supplier
CollectiveTech TA RideTandem
- Companies House: 11908428
International House 126 Colmore Row
Birmingham
B3 3AP
United Kingdom
Email: hello@ridetandem.co
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
Defence Science and Technology Laboratory
- Public Procurement Organisation Number: PDDM-1961-MTLN
Porton Down
Salisbury
SP4 0JQ
United Kingdom
Email: comrclfm&bss@dstl.gov.uk
Website: https://www.gov.uk/government/organisations/defence-science-and-technology-laborator
Region: UKK15 - Wiltshire CC
Organisation type: Public authority - central government