Scope
Reference
C366077
Description
NHS Devon Integrated Care Board is seeking a provider who has the capability and capacity to deliver a digitalised Continuing Healthcare (CHC) end to end person management digital system, where information seamlessly flows between processes by connecting the entire lifecycle into one platform. The system needs to facilitate the services to deliver enhanced transformation across all spectrums of the service.
Devons CHC Service provides high quality, safe care to Devon's most vulnerable Adults and Children, and currently has a combined active caseload of around 3,000 individuals. The ICB is seeking an efficient and effective digital system to manage the caseload and the inherent complexities associated with the services. Devon's caseload, plus combined legacy data is circa 3000 records.
The new system is in the first instance to replace two existing systems. For Devon ICB this is a replacement for an off the shelf record system. For Torbay and South Devon, there is a locally developed bespoke system that requires replacement. It is intended the new replacement system will operate for both organisations.
One of the key requirements for a new system will be the need for it to be sufficiently flexible to support a wide range of services outside the traditional CHC / Funded Nursing Care (FNC) / Fast Track (FT) / Continuing Care (CC) agenda. Service wide transformation will be implemented across all areas including clinical, business, performance, finance and contracting and commissioning, enabling better integration between systems across Health and Social Care is also critical.
CHC is a unique service as it covers and links many elements of the health and social care system. Therefore, interoperability is of paramount importance, allowing for the CHC service and wider Health and Social Care teams to share and view records. This will support improved accessibility and visibility of data which in turn will enable more efficient and streamlined workflows for all teams and a better person experience.
The Commissioner has a maximum financial envelope available of £200,000 per annum, inclusive of VAT. The total maximum contract value for the 4-year Contract is £800,000 and (inclusive VAT). At the end of the initial contract term the Commissioner will have extension options of up to 3 years in total, made of 3 x12 month periods, which will be awarded at the commissioner's discretion, giving a maximum possible contract value of £1,400,000 inclusive of VAT over 7 years if the full contract term is fulfilled.
The new contract will commence the 2nd of February 2026.
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of NHS Devon Integrated Care Board.
Contract 1. Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board
Supplier
Contract value
- £510,417 excluding VAT
- £612,500 including VAT
Above the relevant threshold
Award decision date
12 September 2025
Date assessment summaries were sent to tenderers
12 September 2025
Standstill period
- End: 23 September 2025
- 8 working days
Earliest date the contract will be signed
25 September 2025
Contract dates (estimated)
- 1 October 2025 to 30 September 2029
- Possible extension to 30 September 2032
- 7 years
Description of possible extension:
The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion.
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKK - South West (England)
Information about tenders
- 6 tenders received
- 4 tenders assessed in the final stage:
- 3 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
CHS HEALTHCARE SOFTWARE LIMITED
- Companies House: 11582111
- Public Procurement Organisation Number: PJMC-4143-THBQ
9 Appold Street
London
EC2A 2AP
United Kingdom
Email: bid.teamchs@ukics.onmicrosoft.com
Website: https://xylaservices.com/
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board
Contracting authority
NHS DEVON INTEGRATED CARE BOARD
- NHS Organisation Data Service: QJK
- Public Procurement Organisation Number: PRDC-6266-CBRR
Aperture House, Pynes Hill, Rydon Lane,
Exeter
EX2 5AZ
United Kingdom
Email: d-icb.contracting@nhs.net
Region: UKK43 - Devon CC
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
NHS South Central and West CSU
Summary of their role in this procurement: Supporting the procurement process
- NHS Organisation Data Service: 0DF
- Public Procurement Organisation Number: PXTZ-5316-XWPW
Omega House, 112 Southampton Road
Eastleigh
SO50 5PB
United Kingdom
Email: scw.opportunities@nhs.net
Website: https://www.scwcsu.nhs.uk/
Region: UKJ35 - South Hampshire