Section one: Contracting authority
one.1) Name and addresses
OFCOM
Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
procurementnotice@ofcom.org.uk
Telephone
+44 2079813000
Country
United Kingdom
Region code
UKI - London
Internet address(es)
Main address
Buyer's address
https://ofcom.bravosolution.co.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
UK Communications Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Colleague Safeguarding Support Services
Reference number
C20242217
two.1.2) Main CPV code
- 71356300 - Technical support services
two.1.3) Type of contract
Services
two.1.4) Short description
Ofcom has a requirement for a package of support for colleagues working with Distressing Content and
Material. The current key principles of this approach are:
5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by
the work and assign a role risk tier (high or low).
6. Understand the Individual - We recognise that what could cause distress or negatively affect
people varies from person to person and that individuals have different needs when it comes to
managing working with DCM safely.
o Where colleagues are in High Tier roles, their individual needs are assessed through an
annual psychological screening and assessment with an external provider, along with
any specific needs they self-identify.
o For Low Tier roles, individual needs are only self-identified.
7. Provide tailored support - Support will include in-role support, expert assessment and clinical
support provided by our external provider as appropriate.
8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of
the risk that might require roles to be reassessed. We also recognise that the needs of
colleagues may change over time, and the support available will be adjusted accordingly.
Enhanced support:
Colleagues may be identified as requiring enhanced support for them to conduct their roles safely and
will be offered biannual psychological screening. Examples of when a colleague may access enhanced
support include:
• Our external provider (as identified through this tender process) recommends enhanced
support after a psychological screening and assessment.
• The colleague identifies that they require more support to complete the work safely.
• The need for more support is identified by a line manager during a safeguarding conversation or
wellbeing conversation during a 1:1
• Managers may pre-emptively request Enhanced Support an individual colleague or whole team
to if a role or piece of work is felt to be very high risk This should be done with the approval of a
Director.
•
If a colleague notifies their managers that they are pregnant, that they have given birth, or their
partner has given birth in the last 6 months.
Ofcom requires a package of external specialist support to accompany this strategy and policy by
providing psychological screening and assessment for colleagues, to identify the tailored support that
they need to do their role safely, trauma therapy for those identified as requiring clinical support and
training to support Line Managers to successfully deliver this policy.
This process has been in effect for one year and is still being reviewed and enhanced. Over the course of
the tender this pathway may evolve and develop so it is important that a service is able to support and
adapt, mirroring Ofcom’s approach to agility. We currently have approximately 300 colleagues in high tier
roles review of how roles are risk assessed is underway and it is anticipated that enhancements will be
made that may impact upon this figure.
As a minimum, the service must deliver the following:
Commercial Document CD098 (Version 1.1) Page 11 of 47 ITT – Open Procedure
Last Updated: 19 April 2024
Next Review Date: 19 April 2025
Classification: CONFIDENTIAL
1. A validated online psychological surveillance questionnaire to identify where Colleagues
reacquire additional to work with DCM safely.
o Offered to all “high tier” colleagues annually and colleagues who are identified as
reacquiring “enhanced support” support bi-annually.
o This process should then determine whether that person either needs no further
intervention or if they would benefit from an assessment.
o Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues.
o Maintain and provide records including colleagues who have completed the
questionnaire and dates, high level overviews of trends and themes, individual repots
identifying needs and support for colleagues.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £379,640 / Highest offer: £724,800 taken into consideration
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
LONDON
two.2.4) Description of the procurement
Ofcom has a requirement for a package of support for colleagues working with Distressing Content and
Material. The current key principles of this approach are:
5. Risk Assess the Role - Directors will assess the relevant role to understand the risk presented by
the work and assign a role risk tier (high or low).
6. Understand the Individual - We recognise that what could cause distress or negatively affect
people varies from person to person and that individuals have different needs when it comes to
managing working with DCM safely.
o Where colleagues are in High Tier roles, their individual needs are assessed through an
annual psychological screening and assessment with an external provider, along with
any specific needs they self-identify.
o For Low Tier roles, individual needs are only self-identified.
7. Provide tailored support - Support will include in-role support, expert assessment and clinical
support provided by our external provider as appropriate.
8. Monitor and review - Relevant roles will be monitored to understand changes in the nature of
the risk that might require roles to be reassessed. We also recognise that the needs of
colleagues may change over time, and the support available will be adjusted accordingly.
Enhanced support:
Colleagues may be identified as requiring enhanced support for them to conduct their roles safely and
will be offered biannual psychological screening. Examples of when a colleague may access enhanced
support include:
• Our external provider (as identified through this tender process) recommends enhanced
support after a psychological screening and assessment.
• The colleague identifies that they require more support to complete the work safely.
• The need for more support is identified by a line manager during a safeguarding conversation or
wellbeing conversation during a 1:1
• Managers may pre-emptively request Enhanced Support an individual colleague or whole team
to if a role or piece of work is felt to be very high risk This should be done with the approval of a
Director.
•
If a colleague notifies their managers that they are pregnant, that they have given birth, or their
partner has given birth in the last 6 months.
Ofcom requires a package of external specialist support to accompany this strategy and policy by
providing psychological screening and assessment for colleagues, to identify the tailored support that
they need to do their role safely, trauma therapy for those identified as requiring clinical support and
training to support Line Managers to successfully deliver this policy.
This process has been in effect for one year and is still being reviewed and enhanced. Over the course of
the tender this pathway may evolve and develop so it is important that a service is able to support and
adapt, mirroring Ofcom’s approach to agility. We currently have approximately 300 colleagues in high tier
roles review of how roles are risk assessed is underway and it is anticipated that enhancements will be
made that may impact upon this figure.
As a minimum, the service must deliver the following:
Commercial Document CD098 (Version 1.1) Page 11 of 47 ITT – Open Procedure
Last Updated: 19 April 2024
Next Review Date: 19 April 2025
Classification: CONFIDENTIAL
1. A validated online psychological surveillance questionnaire to identify where Colleagues
reacquire additional to work with DCM safely.
o Offered to all “high tier” colleagues annually and colleagues who are identified as
reacquiring “enhanced support” support bi-annually.
o This process should then determine whether that person either needs no further
intervention or if they would benefit from an assessment.
o Manage the issuing of invitations, reminders, and survey results to Ofcom colleagues.
o Maintain and provide records including colleagues who have completed the
questionnaire and dates, high level overviews of trends and themes, individual repots
identifying needs and support for colleagues.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: Yes
Description of options
2 options to extend the contract each by 12 months at Ofcom's sole discretion
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-005303
Section five. Award of contract
Contract No
ECM_1465
Title
Colleague Safeguarding Support Services
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 June 2025
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
March on Stress Ltd
Murrills House 48 East Street,
Fareham
PO16 9XS
Country
United Kingdom
NUTS code
- UKJ31 - Portsmouth
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £379,640 / Highest offer: £604,000 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of Justice of England and Wales
The Strand
London
WC1 2LL
Telephone
+44 2079476000
Country
United Kingdom
Internet address
https://www.bing.com/search?q=www.find-court-tribunal.service.gov.uk&form=IPRV10