Scope
Reference
T2652
Description
This procurement is in relation to the management and delivery of a Belfast Citywide Appeals Service.
Belfast City Council wish to appoint an experienced Contractor who will provide suitably qualified advisors and administration support, to provide an accessible, high quality, confidential Belfast City appeals service that will provide support for people to prepare cases that will be considered by the Appeals Service administered by the Court Service (Northern Ireland), and provide representation at relevant appeals, ensuring an effective appeals service for clients.
Total value (estimated)
- £1,080,000 excluding VAT
- £1,296,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- Possible extension to 31 March 2030
- 4 years
Description of possible extension:
The Council reserves the right to extend/renew the Contract up to a further two periods of twelve months. Any extension may be subject to further approval by Council Committee, availability of funding and satisfactory performance of the Contractor.
Options
The right to additional purchases while the contract is valid.
If required, Council reserves the right to add additional requirements to the management and delivery of the Service under this Contract during the Contract Period including but not limited to:
• Additional services:- changes associated with the Appeals Service that would accommodate changes to policies, procedures and working practices around the Welfare Benefits' System.
The Council reserves the right to add or remove objectives to or from the Contract in line with requirements.
Any contract variation may be subject to further Council internal approvals and be in accordance with the provisions of the Procurement Act 2023.
Main procurement category
Services
CPV classifications
- 75200000 - Provision of services to the community
- 98000000 - Other community, social and personal services
- 98133100 - Civic betterment and community facility support services
Contract locations
- UKN06 - Belfast
Participation
Legal and financial capacity conditions of participation
Modern Slavery Statement.
GDPR Compliance.
Safeguarding.
Insurances.
Financial Standing.
See tender documents for further information.
Technical ability conditions of participation
Previous Company Experience.
Social Value Procurement Policy - Organisational Behaviours.
Registration with Advice NI.
IT System - Advice Pro (License).
See tender documents for further information.
Submission
Enquiry deadline
1 October 2025, 12:00pm
Tender submission deadline
8 October 2025, 12:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
28 November 2025
Recurring procurement
Publication date of next tender notice (estimated): 1 August 2029
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Cost | Cost | 20% |
| Implementation and Mobilisation Plan | Quality | 15% |
| Approach and Methodology | Quality | 15% |
| Social Value | Quality | 15% |
| Management, Resources and Systems | Quality | 10% |
| Monitoring and Performance Management | Quality | 10% |
| Communications | Quality | 10% |
| Administration | Quality | 5% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Belfast City Council
- Public Procurement Organisation Number: PQXY-5321-CGZM
9-21 Adelaide Street
Belfast
BT2 8DJ
United Kingdom
Email: cps@belfastcity.gov.uk
Region: UKN06 - Belfast
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Northern Ireland