Scope
Reference
DS516-25
Description
Devon and Somerset Fire and Rescue Authority (DSFRA) requires a Person Centred Case Management IT system to support its Prevention Service.
The prevention teams are currently recording data across multiple recording tools including in-house applications and spreadsheets. The prevention service is made up of the following teams with approximately 100 members of staff:
Home Fire Safety & Partnerships
Safeguarding
Fire Safety Interventions
Education and C&YP
Road Safety Education
Community Risk
Fire Investigation
Quality Assurance & Evaluation
Home Fire Safety Team
The team support members of the community in making their homes safe through targeted advice and home safety visits.
Some visits are higher risk requiring an enhanced person-centred home safety visit. DSFRS will fit additional equipment based on individual needs and make safeguarding/welfare referrals where required.
Home fire safety team have a partnership network within communities and work with partner agencies, community groups and initiatives; to ensure we reach the most vulnerable communities.
Approximate number of referrals per year: c14000
Approximate number of visits per year: c16000
Safeguarding Team
As a fire and rescue service we have a duty of care to report and act when there is a safeguarding concern with a child or vulnerable adult. During staff engagement with the public, individuals/teams may come across varying levels of complexity and issues that may raise concerns which are referred to the internal Safeguarding Team to assess and work alongside multi-agencies.
Approximate number of referrals per year: c1500
Fire Safety Intervention Team
Our Fire Safety Intervention Programme works with children and young people up to the age of 18, who play with or show an unhealthy interest in setting fires.
Approximate number of referrals per year: c100
We are conducting early market engagement as we are looking to devise the scope of the new contract for case management software.
We are looking toward suppliers in this market to help inform our decision making and would appreciate your views and insight on the services we are looking to procure.
We are requesting that suppliers in this market complete a "Requirements Questionnaire" and return it to us via email no later than 5pm on 3rd October 2025.
To request a copy of the "Requirements Questionnaire" document please email address: Pete Aighton (paighton@dsfire.gov.uk)
Contract dates (estimated)
- 1 April 2026 to 31 March 2030
- 4 years
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UKK23 - Somerset
- UKK4 - Devon
Engagement
Engagement deadline
3 October 2025
Engagement process description
Devon & Somerset Fire & Rescue Authority are looking to engage with the market to understand the art of the possible within the area of person centred case management.
The Authority requests suppliers email Pete Aighton at paighton@dsfire.gov.uk to request a copy of the requirement and further details of the engagement.
Suppliers who meet the requirement may be invited to present to the team to demonstrate their solution and feed in to the requirement.
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
5 January 2026
Contracting authority
Devon & Somerset Fire & Rescue Authority
- Public Procurement Organisation Number: PNLD-1131-HTWN
Service Headquarters
Exeter
EX3 0NW
United Kingdom
Contact name: Pete Aighton
Email: paighton@dsfire.gov.uk
Region: UKK43 - Devon CC
Organisation type: Public authority - sub-central government