Scope
Reference
CA18/2/2/58
Description
Provision of 24/7 Hazard Line and Emergency Call-Out Service
The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations.
Objectives and Requirement
We aim to procure a Contractor with the expertise and resources to perform the following tasks:
1. Provide a manned call-out service across the British Coalfields.
2. Deploy competent personnel to respond to coal tip, surface, or mine-related hazards within 4 hours in the specified regions. MRA employs competent staff for call outs; however, the Contractor will be required to provide personnel for coverage when necessary.
3. Manage the hazard line 24/7, ensuring immediate access to emergency response support.
This was a Open Tender Procedure - Procurement Act 2023.
Contract 1. NEC4 TSSC - 24/7 Hazard Line & Emergency Call Out
Supplier
Contract value
- £688,725 excluding VAT
- £826,470 including VAT
Above the relevant threshold
Date signed
27 August 2025
Contract dates
- 1 October 2025 to 1 October 2028
- Possible extension to 1 October 2030
- 5 years, 1 day
Description of possible extension:
Contract period 3 + 2
Main procurement category
Services
CPV classifications
- 71317000 - Hazard protection and control consultancy services
- 79512000 - Call centre
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
- UKL - Wales
- UKM - Scotland
Key performance indicators
| Name | Description | Reporting frequency |
|---|---|---|
| Regular Performance Reviews | Implement quarterly performance reporting and contract review meetings. |
3 months |
| Contingency Staffing Plans | Require the contractor to maintain an on-call reserve of trained staff. |
12 months |
| Competence & Training | Mandate proof of qualifications, training records, and continuous professional development. |
12 months |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Supplier
Mines Rescue Service Ltd
- Companies House: 3147253
- Public Procurement Organisation Number: PZVP-1354-LXYM
Leeming Lane South
Mansfield Woodhouse
NG19 9AQ
United Kingdom
Email: lisa.negus@mrsl.co.uk
Website: https://www.mrsl.co.uk/
Region: UKF15 - North Nottinghamshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. NEC4 TSSC - 24/7 Hazard Line & Emergency Call Out
Contracting authority
Mining Remediation Authority
- Public Procurement Organisation Number: PRPD-5825-QDVY
200 Lichfield Lane
Nottinghamshire
NG18 4RG
United Kingdom
Email: procurement@coal.gov.uk
Region: UKF15 - North Nottinghamshire
Organisation type: Public authority - central government