Scope
Reference
TS.0423
Description
Ordnance Survey is looking to procure an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers.
Contract 1. ITSM Platform
Supplier
Contract value
- £498,484 excluding VAT
- £598,136 including VAT
Above the relevant threshold
Award decision date
3 September 2025
Date assessment summaries were sent to tenderers
9 September 2025
Standstill period
- End: 18 September 2025
- 8 working days
Earliest date the contract will be signed
23 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2030
- 5 years
Description of possible extension:
3 x 12 month optional extensions
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
- 48510000 - Communication software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
Information about tenders
- 12 tenders received
- 1 tender assessed in the final stage:
- 1 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 0 suppliers unsuccessful (details included for contracts over £5 million)
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Supplier
Alemba Limited
- Companies House: 06322945
24 Minto Street
Edinburgh
EH9 1SB
United Kingdom
Email: simon.nugent@alemba.com
Region: UKM75 - Edinburgh, City of
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. ITSM Platform
Contracting authority
ORDNANCE SURVEY LIMITED
- Companies House: 09121572
Explorer House Adanac Drive
Southampton
SO16 0AS
United Kingdom
Contact name: Vicki Walton
Email: vicki.walton@os.uk
Region: UKJ36 - Central Hampshire
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)