Scope
Reference
110-POL-25
Description
West Yorkshire Police (WYP) require a Force victims' satisfaction programme, as well as ad-hoc public engagement.
Approximately 10,700 satisfaction surveys are currently undertaken by telephone per year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.
On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.
All Tender documentation for this opportunity can be accessed via the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home
Total value (estimated)
- £540,000 excluding VAT
- £648,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 January 2026 to 31 December 2028
- Possible extension to 31 December 2030
- 5 years
Description of possible extension:
The contract includes the provision to extend for a further 2 x 12-months.
Main procurement category
Services
CPV classifications
- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey
Contract locations
- UKE - Yorkshire and the Humber
Participation
Legal and financial capacity conditions of participation
Financial Capacity : Experian Credit Rating Risk Score - minimum score of 51 required.
Insurance Levels required following Contract Award:
- Employer's Liability Insurance - £5million
- Public Liability Insurance - £5million
- Professional Indemnity Insurance - £1million
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
22 September 2025, 2:00pm
Tender submission deadline
30 September 2025, 2:00pm
Submission address and any special instructions
All Tendering activity for this procurement will be conducted through the Bluelight Electronic Tendering Portal at:
https://sell2.in-tend.co.uk/blpd/home
A Supplier Guide explaining how to use the tendering portal is available at: https://bluelightcommercial.police.uk/media/2284/sell2bluelight-in-tend-full-supplier-guide.pdf
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
27 October 2025
Award criteria
| Name | Description | Type | Weighting |
|---|---|---|---|
| Service Delivery | Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria. |
Price | 50% |
| Service Delivery | Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria. |
Quality | 40% |
| Social Value | Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria. |
Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
West Yorkshire Police
- Public Procurement Organisation Number: PQLT-6495-QHVP
PO Box 9, Laburnum Road
Wakefield
WF1 3QP
United Kingdom
Region: UKE45 - Wakefield
Organisation type: Public authority - sub-central government