Section one: Contracting authority
one.1) Name and addresses
NHS West Yorkshire Integrated Care Board
White Rose House, West Parade
Wakefield
WF1 1LT
Contact
Simon Rowe
wyicb-kirk.procurement@nhs.net
Country
United Kingdom
Region code
UKE4 - West Yorkshire
Internet address(es)
Main address
https://www.westyorkshire.icb.nhs.uk/
Buyer's address
https://www.westyorkshire.icb.nhs.uk/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Non-Emergency Patient Transport Services (NEPTS)
Reference number
C386124
two.1.2) Main CPV code
- 85143000 - Ambulance services
two.1.3) Type of contract
Services
two.1.4) Short description
Non-emergency Patient Transport (NEPTS) provides pre-planned and on-day (unplanned) transport to support eligible patients to access NHS funded care. NEPTS caters for those patients who are either too ill to get to hospital without assistance or for whom travelling may cause their condition to deteriorate. The service provides for a wide range of patient mobilities, requiring a variety of vehicle types and levels of care consistent with the patient's medical needs - including specialist moving and handling or support during transport such as provision of oxygen.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £32,500,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE4 - West Yorkshire
two.2.4) Description of the procurement
The Contract Authority, the NHS West Yorkshire Integrated Care Board, intends to award a contract to an existing provider following Direct Award Process C. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.
The Contract Term is 22 months. 1st October 2025 to the 31st July 2027.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The existing provider(s) is satisfying the contract and will likely satisfy the proposed contract to a sufficient standard.
The criteria of the PSR have been applied as follows:
Quality and innovation (including performance): 60%
Value: 10%
Integration, collaboration and service sustainability: 10%
Improving access, reducing health inequalities and improving choice: 10%
Social value: 10%
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- New works/services, constituting a repetition of existing works/services
Explanation:
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. The Standstill Period will begin on the day after the publication of this notice. Representations by providers must be made to the relevant authority in writing to the named Contact Person. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.
Written representations should be sent to wyicb-kirk.procurement@nhs.net
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 September 2025
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Yorkshire Ambulance Service NHS Trust
Logistics Hub, Unit C1, Telford Way, Wakefield 41 Industrial Estate, Wakefield, WF2 0XQ
Wakefield
WF2 0XQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
00000N/A
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £32,500,000
Total value of the contract/lot: £32,500,000
Section six. Complementary information
six.3) Additional information
This is a Provider Selection Regime (PSR) intention to award notice. The Standstill Period will begin on the day after the publication of this notice and shall end at midnight on the 17th September 2025. Representations by providers must be made to the relevant authority in writing to the named Contact Person. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.
Written representations should be sent to wyicb-kirk.procurement@nhs.net
Your response must include the information below
Cost criterion / Price
The existing provider(s) is satisfying the contract and will likely satisfy the proposed contract to a sufficient standard.
Weighting:100
The service has been reviewed against the key criteria of the Provider Selection Regime. The criteria were given the following weightings throughout.
Quality and innovation (including performance): 60%, including 40% for performance against contractual KPIs.
Value: 10%
Integration, collaboration and service sustainability: 10%
Improving access, reducing health inequalities and improving choice: 10%
Social value: 10%
The existing provider scored over 70%, which is the Contract Authority’s pass mark to proceed with the intent to award notice.
The existing provider has consistently met the majority of KPIs (6 out of 9) within the preceding 12 months.
Under-performance against 2 out of 9 KPIs has been marginal, and where performance improvement can be evidenced throughout the preceding 12 months. The Contracting Authority has assessed this to be acceptable.
The existing provider’s non-achievement of 1 Key Performance Indicator - for its call-handling response - has been scrutinised (throughout the 2024/25 financial year) and has been subject to a specific project since April 2025 to reduce the volume of calls and improve performance. From April 2025 to July 2025, under-performance is now marginal and the KPI has been met in-full for June and July 2025. The Contracting Authority has assessed this to be acceptable.
For the other aspects of the key criteria, the Contracting Authority adopted a standardised scoring matrix. This consisted of assessing the information from the review of service against the requirements listed within the statutory guidance for the Provider Selection Regime.
There are no declarations of Interest.
six.4) Procedures for review
six.4.1) Review body
WYICB PSR Review Panel
White Rose House, West Parade
Wakefield
WF1 1LT
Country
United Kingdom
Internet address
https://www.westyorkshire.icb.nhs.uk/
six.4.2) Body responsible for mediation procedures
NHS England Independent Patient Choice and Procurement Panel
London
London
SE1 8UG
Country
United Kingdom