Scope
Reference
K280022574
Description
DVSA is seeking a managed services provider for Incident Management, Hardware Asset Management, Software Asset Management, Problem Management, Change Management, Service Management, Security Operations and Vulnerability Response. Our goals are to ensure timely resolution of incidents with minimal disruption.
Contract 1. K28002257 – Service Now Managed Services 2025
Supplier
Contract value
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Above the relevant threshold
Award decision date
2 September 2025
Date assessment summaries were sent to tenderers
2 September 2025
Standstill period
- End: 12 September 2025
- 8 working days
Earliest date the contract will be signed
30 September 2025
Contract dates (estimated)
- 1 October 2025 to 1 October 2027
- Possible extension to 1 October 2029
- 4 years, 1 day
Description of possible extension:
There will be an option for the buyer to extend the contract at its discretion, for one year plus another year (1+1)
Main procurement category
Services
Options
The right to additional purchases while the contract is valid.
Yes, optional deliverables shall be included within the scope/specification.
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Information about tenders
- 5 tenders received
- 5 tenders assessed in the final stage:
- 0 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Requests to participate
Procedure
Procedure type
Competitive flexible procedure
Suppliers
CAPGEMINI UK PLC
- Public Procurement Organisation Number: PDLY-8986-RMHM
95 Queen Victoria Street
London
EC4V 4HN
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Deloitte LLP
- Public Procurement Organisation Number: PQZJ-4654-XTJY
1 New Street Square
London
EC4A 3HQ
United Kingdom
Telephone: 0
Email: dstcommercial@dvsa.gov.uk
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. K28002257 - Service Now Managed Services 2025
Flyform Limited
- Public Procurement Organisation Number: PLZH-7477-CTYL
12 Cathedral Rd, Pontcanna
Cardiff
CF11 9LJ
United Kingdom
Region: UKL22 - Cardiff and Vale of Glamorgan
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
IBM LIMITED
- Public Procurement Organisation Number: PNQM-8935-PYGQ
20 York Road
London
SE1 7ND
United Kingdom
Region: UKI45 - Lambeth
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Methods Holdings Limited
- Public Procurement Organisation Number: PQHR-7986-WGRZ
Saffron House 6-10 Kirby Street
London
EC1N 8TS
United States
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contracting authority
Driver and Vehicle Standards Agency
- Public Procurement Organisation Number: PTMM-2614-YJDV
Berkeley House, Croydon Street
Bristol
BS5 0DA
United Kingdom
Email: dstcommercial@dvsa.gov.uk
Region: UKK11 - Bristol, City of
Organisation type: Public authority - central government