Scope
Reference
DDT0959
Description
The Housing Division sits within the City Development and Neighbourhoods Department of Leicester City Council. The Housing Repairs and Maintenance Service is responsible for carrying out repairs and maintenance to approximately 20,000 Council owned properties, as well as around 1,800 leasehold properties for which the Council is responsible for some repairs.
The Housing Division completed just over 100,000 repairs in 2024/25, including day-to-day responsive repairs and cyclical / planned works such as annual gas safety checks and maintenance in void properties. These repairs are created in the Council's Housing Management System (currently NEC Housing) but are required to be appointed and scheduled in an appropriate IT solution before being sent to a mobile device for an operative to complete whilst out on site. Appropriate details of the appointment and visit status should be sent back to the Housing Management System to ensure it is up to date. This currently happens via a SOAP API known as BARIS.
Each repair is prioritised and categorised and this category determines the process flow that is required. For example, if there is a no-access for a gas safety check, the repair is kept oven for a second attempt on a future visit (with an escalating process ultimately resulting in gain entry), but a routine responsive repair would be cancelled.
Performance reporting is primarily via PowerBI from data held within the Housing Management System, with additional links to the mobile working solution where more granular data is required.
In addition to the mobile working solution for responsive and cyclical repairs, the Council is interested in understanding capabilities for a solution that would allow for the effective management of voids maintenance, including pre-inspection of works as well as the works themselves.
The Housing Division has its own internal stores for the supplier and delivery of materials for repair visits. The Council is interested to see what potential suppliers can offer in terms of a full inventory management to help streamline the materials ordering, picking and goods receipting processes.
Contract 1. DDT0959 -The Provision of Housing Repairs Mobile Working Solution
Supplier
Contract value
- £690,980 excluding VAT
- £829,176 including VAT
Above the relevant threshold
Award decision date
1 September 2025
Date assessment summaries were sent to tenderers
1 September 2025
Standstill period
- End: 11 September 2025
- 8 working days
Earliest date the contract will be signed
25 September 2025
Contract dates (estimated)
- 31 December 2025 to 31 December 2028
- Possible extension to 31 December 2030
- 5 years, 1 day
Description of possible extension:
Initial contract for three years + one +one year extension (5 year in total)
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKF21 - Leicester
Information about tenders
- 5 tenders received
- 5 tenders assessed in the final stage:
- 5 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 4 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Open procedure
Supplier
ROCC Computers Ltd
- Public Procurement Organisation Number: PCJZ-2755-NGRW
Stanford Gate, South Road
Brighton
BN1 6SB
United Kingdom
Email: Laylah.scott@rocc.co.uk
Region: UKJ21 - Brighton and Hove
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. DDT0959 -The Provision of Housing Repairs Mobile Working Solution
Contracting authority
Leicester City Council
- Public Procurement Organisation Number: PXRT-5737-VBQD
City Hall (4th Floor)
Leicester
LE1 1FZ
United Kingdom
Contact name: Lisa Brownbridge
Telephone: 0116 454 4033
Email: lisa.brownbridge@leicester.gov.uk
Website: https://www.leicester.gov.uk
Region: UKF21 - Leicester
Organisation type: Public authority - sub-central government