Section one: Contracting authority
one.1) Name and addresses
HM Revenue & Customs
100 Parliament Street
London
SW1A2BQ
Contact
Mandy Beames
Telephone
+44 3000501015
Country
United Kingdom
Region code
UKI32 - Westminster
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
National or federal Agency/Office
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of IT Hardware and Software Support Renewal
Reference number
SR2555933563
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £984,247.63
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
HMRC Locations across the estate
two.2.4) Description of the procurement
A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.
two.2.5) Award criteria
Quality criterion - Name: Social Value / Weighting: 10%
Price - Weighting: 90%
two.2.11) Information about options
Options: Yes
Description of options
1 permissible 12 month extension
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
25 July 2025
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
British Telecommunications Limited
50 Leman Street
London
E1 8HQ
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
100008
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £984,247.63
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
HMRC
100 Parliament Street
London
SW1A2BQ
Country
United Kingdom