Scope
Reference
PR-1006
Description
The framework will include a range of Services including on-site face-to-face interpreting for spoken languages, the provision of remote interpreting solutions for spoken and non-spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The Services will also encompass a range of solutions for on-site and/or remote interpretation and translation solutions for non-spoken languages, including the provision of a managed or subscription-based service with technology to cover on-site (non-spoken) and/or remote (non-spoken) interpretation and translation services including British Sign Language (BSL).
This includes the deployment of a managed or subscription-based service with technology to cover on-site (spoken) and/or remote (spoken and non-spoken) interpretation, translation, and transcription services
Commercial tool
Establishes a framework
Lot 2. Non-Spoken Interpretation and Translation Services
Description
Interpretation and Translation Services (On-site and/or Remote) enables Participating Authorities to access Suppliers who are capable of providing Non-Spoken Translators and Interpreters which includes but is not limited to British Sign Language (BSL).
Lot 1. Spoken Interpretation, Translation and Transcription Services
Description
Interpretation, Translation and Transcription Services (On-site and/or Remote) facilitating access to Suppliers providing Spoken translation services, including rare languages and those that are deemed to be more frequently provided.
Lot 3. Interpretation, Translation and Transcription Managed Services
Description
will allow provision of multiple Lots under a single contract under a managed service and the added utilisation of technology software.
Contract 1. Contract 1
Lots
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £35,000,000 excluding VAT
- £42,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further for upto 2 year extension available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 2. Contract 2
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Lot 1. Spoken Interpretation, Translation and Transcription Services
Supplier
Contract value
- £35,000,000 excluding VAT
- £42,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further for upto 2 year extension available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 3. Contract 3
Lots
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 3. Interpretation, Translation and Transcription Managed Services
Supplier
Contract value
- £20,000,000 excluding VAT
- £24,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further for upto 2 year extension available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 4. Contract 4
Lots
Lot 3. Interpretation, Translation and Transcription Managed Services
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £40,000,000 excluding VAT
- £48,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 5. Contract 5
Lots
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £35,000,000 excluding VAT
- £42,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 29 September 2029
- 4 years, 1 day
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 6. Contract 6
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Lot 1. Spoken Interpretation, Translation and Transcription Services
Supplier
Contract value
- £35,000,000 excluding VAT
- £42,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 7. Contract 7
Lots
Lot 1. Spoken Interpretation, Translation and Transcription Services
Lot 3. Interpretation, Translation and Transcription Managed Services
Supplier
Contract value
- £30,000,000 excluding VAT
- £36,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 8. Contract 8
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 9. Contract 9
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further Extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 10. Contract 10
Lots
Lot 3. Interpretation, Translation and Transcription Managed Services
Lot 2. Non-Spoken Interpretation and Translation Services
Lot 1. Spoken Interpretation, Translation and Transcription Services
Supplier
Contract value
- £40,000,000 excluding VAT
- £48,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 11. Contract 11
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Lot 1. Spoken Interpretation, Translation and Transcription Services
Supplier
Contract value
- £35,000,000 excluding VAT
- £42,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extenion of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 12. Contract 12
Lots
Lot 1. Spoken Interpretation, Translation and Transcription Services
Supplier
Contract value
- £25,000,000 excluding VAT
- £30,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 28 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Contract 13. Contract 13
Lots
Lot 2. Non-Spoken Interpretation and Translation Services
Supplier
Contract value
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Framework lot values may be shared with other lots
Above the relevant threshold
Award decision date
27 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 10 September 2025
- 8 working days
Earliest date the contract will be signed
11 September 2025
Contract dates (estimated)
- 29 September 2025 to 8 September 2027
- Possible extension to 28 September 2029
- 4 years
Description of possible extension:
Further extension of 2 years available
Main procurement category
Services
CPV classifications
- 79540000 - Interpretation services
Contract locations
- UK - United Kingdom
Information about tenders
Lot 2. Non-Spoken Interpretation and Translation Services
- 14 tenders received
- 13 tenders assessed in the final stage:
- 10 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 10 suppliers awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 1. Spoken Interpretation, Translation and Transcription Services
- 14 tenders received
- 13 tenders assessed in the final stage:
- 9 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 10 suppliers awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Lot 3. Interpretation, Translation and Transcription Managed Services
- 12 tenders received
- 7 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 4 suppliers awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Procedure
Procedure type
Open procedure
Suppliers
Axis Recruitment Limited
- Companies House: 04827750
331 Hadyn Road
Nottingham
NG5 1DG
United Kingdom
Email: michaelc@axisrec.com
Region: UKF14 - Nottingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1. Contract 1
D A Languages Limited
- Companies House: 06207784
Suite 4a,Statham House,Talbot Road
Stretford, Manchester
M32 0FP
United Kingdom
Email: Matt.Gallacher@dals.co.uk
Region: UKD34 - Greater Manchester South West
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 3. Contract 3
Enable2 Translate Limited
- Companies House: 15443239
Carlton House,Grammar School Street,
Bradford
BD1 4NS
United Kingdom
Email: liz.weatherill@translate.one
Region: UKE41 - Bradford
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 12. Contract 12
Global Voices Ltd
- Companies House: SC270103
Unit A Logie Court, Stirling University Innovation Park
Stirling
FK9 4NF
United Kingdom
Region: UKM77 - Perth & Kinross and Stirling
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Language Connect International Ltd
- Companies House: 07364250
Icon 1. 7-9 Sunbank Lane
Manchester
WA15 0AF
United Kingdom
Email: david.brett@thgfluently.com
Region: UKD33 - Manchester
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 5. Contract 5
Language Empire Ltd.
- Companies House: 05535464
Empire House,College Road
Rochdale
OL12 6AE
United Kingdom
Email: Tenders@empire-groupuk.com
Region: UKD37 - Greater Manchester North East
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 6. Contract 6
Language Line Limited
- Companies House: 04823110
5th Floor,Queen Elizabeth House,4 St Dunstan's Hill,
London
EC3R 8AD
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 7. Contract 7
Language Phone Ltd
- Companies House: 16301739
3rd Floor,86-90 Paul Street
London
EC2A 4NE
United Kingdom
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Migrant Help Trading Limited
- Companies House: 05684239
128 City Road
London
EC1V 2NX
United Kingdom
Email: Dawn.Wall@clearvoice.org.uk
Region: UKI43 - Haringey and Islington
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 2. Contract 2
RHC 360 SOLUTIONS LTD
- Companies House: 13533780
422 HIGH STREET NORTH
London
E12 6RH
United Kingdom
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Sign Solutions (SLIA) Ltd
- Companies House: 04802772
First Floor, Ipsley Barn, Berrington Close,
Redditch,Worcestershire
B98 0TJ
United Kingdom
Region: UKG12 - Worcestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 8. Contract 8
Signalise Co-op Limited
- Companies House: RS004634
54 St James St
Liverpool
L1 0AB
United Kingdom
Email: jen@signalise.coop
Region: UKD72 - Liverpool
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: Yes
Public service mutual: Yes
Contract 9. Contract 9
The Language Shop Ltd
- Companies House: 08882661
Newham Dockside,1000 Dockside Road
London,
E16 2QU
United Kingdom
Email: jaimin.patel@newham.gov.uk
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 11. Contract 11
thebigword Interpreting Services Limited
- Companies House: 06232449
The Brainworks,Unit 4 Royds Close
Leeds
LS12 6LL
United Kingdom
Email: mark.rice@thebigword.com
Region: UKE42 - Leeds
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 10. Contract 10
Translate UK Limited
- Companies House: 05705452
15 Harrison Road,
Halifax
HX1 2AF
United Kingdom
Email: mahmed@translateuk.net
Region: UKE44 - Calderdale and Kirklees
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 13. Contract 13
Word360 Limited
- Companies House: 05498277
Unit 6 The Cloisters,11-12 George Road
Birmingham
B15 1NP
United Kingdom
Email: kavita@word360.co.uk
Region: UKG31 - Birmingham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 4. Contract 4
Contracting authority
Mid South Essex NHS Foundation Trust
- NHS Organisation Data Service: RAJ
Nether Mayne
Basildon
SS16 5NL
United Kingdom
Contact name: Customer Care
Telephone: 01268524900
Email: customercare@htepg.com
Website: https://www.mse.nhs.uk/
Region: UKH37 - Essex Thames Gateway
Organisation type: Public authority - central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
HealthTrust Europe LLP
Summary of their role in this procurement: On 11th August 2021, Mid and South Essex NHS Foundation Trust (MSE) published a contract notice for procurement partner services. HealthTrust Europe LLP (HTE) was selected to provide these services under the MSE Framework, including access to HTE's public sector frameworks. HTE is now conducting this procurement exercise as part of its services to the Customers under the MSE Framework.
- Companies House: OC358224
19 George Road
Birmingham
B15 1NU
United Kingdom
Region: UKG31 - Birmingham