Scope
Reference
SR2508323595
Description
HMRC will hold a briefing event for all interested parties on 28 April. Attendance requires signing of a Non-Disclosure Agreement (NDA) in advance.
To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future.
By 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue.
This significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change.
We are looking for a strategic and delivery partner who will support, coach and help us to deliver as we:
1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach.
2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements.
3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog.
4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities.
5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change.
6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace.
And ultimately ensure that we deliver on our ambitious plans.
Contract 1
Supplier
Contract value
- £14,000,000 excluding VAT
- £16,800,000 including VAT
Above the relevant threshold
Award decision date
13 August 2025
Date assessment summaries were sent to tenderers
28 August 2025
Standstill period
- End: 9 September 2025
- 8 working days
Earliest date the contract will be signed
10 September 2025
Contract dates (estimated)
- 10 September 2025 to 9 September 2027
- Possible extension to 9 September 2028
- 3 years
Description of possible extension:
Optional 12-month extension
Main procurement category
Services
CPV classifications
- 72590000 - Computer-related professional services
Contract locations
- UK - United Kingdom
Information about tenders
- 4 tenders received
- 4 tenders assessed in the final stage:
- 4 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 3 suppliers unsuccessful (details included for contracts over £5 million)
Unsuccessful suppliers
Submission
Submission type
Tenders
Procedure
Procedure type
Competitive flexible procedure
Suppliers
KAINOS SOFTWARE LIMITED
- Companies House: NI019370
- Public Procurement Organisation Number: PWJC-3739-RTLN
Kainos House, 4-6 Upper Crescent
Belfast
BT7 1NT
United Kingdom
Website: http://www.kainos.com
Region: UKN06 - Belfast
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
MADE TECH LIMITED
- Companies House: 06591591
- Public Procurement Organisation Number: PWCQ-6442-VYRD
Fora, 35-41 Folgate Street
London
E1 6BX
United Kingdom
Website: https://www.madetech.com/
Region: UKI42 - Tower Hamlets
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
North Highland UK Limited
- Companies House: 04801815
10 Bloomsbury Way
London
WC1A 2SL
United Kingdom
Region: UKI31 - Camden and City of London
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Public Digital Limited
- Companies House: 09819399
9 Perserverance Works
London
E2 8DD
United Kingdom
Email: procurement@public.digital
Region: UKI41 - Hackney and Newham
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Supported employment provider: No
Public service mutual: No
Contract 1
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government