Scope
Reference
C381362
Description
There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.
Contract 1. CRM for NHSE participant/candidate data
Supplier
Contract value
- £30,000 excluding VAT
- £30,000 including VAT
Below the relevant threshold
Date signed
28 July 2025
Contract dates
- 31 July 2025 to 30 July 2026
- 1 year
Main procurement category
Goods
CPV classifications
- 48445000 - Customer Relation Management software package
Procedure
Procedure type
Below threshold - without competition
Supplier
SugarCRM UK Ltd
Fourth Flr St James House, St James' Square,
Cheltenham
GL50 3PR
United Kingdom
Email: lizzie.heywood@sugarcrm.com
Region: UKK13 - Gloucestershire
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. CRM for NHSE participant/candidate data
Contracting authority
NHS England
- Public Procurement Organisation Number: PDPT-3135-BWWY
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
United Kingdom
Email: england.commercialqueries@nhs.net
Website: https://www.england.nhs.uk/
Region: UKI45 - Lambeth
Organisation type: Public authority - central government