Scope
Reference
SR2497099450
Description
HMRC require a project management tool for tracking issues, bugs and tasks in software development and a collaborative workspace where teams can create, share and manage documentation and knowledge. These tools need to be able to integrate to allow teams to plan projects, track progress and maintain organised accessible information. The solutions need to be integrated to allow for transition between project tracking and documentation as well as being highly customisable to support complex workflows across software, business and IT teams. The system also needs to be compatible with a range of plugins that HMRC already utilise and requires robust permission controls to maintain the security of HMRC systems. HMRC are planning to consolidate multiple siloed software instances across CDIO, ECS, DPS, EIS, B&T/CDS and HMRC Digital into SaaS based platforms. This is focusing on the need to procure the following licenses for the Atlassian Jira/Confluence software. License requirement: Atlassian Enterprise Cloud, 9000 Users for Jira, Confluence Bundled with Rovo for 9000 Users Atlassian Guard Premium 9000 users, Jira Service Management Enterprise 300 Agents, Jira Product Discovery Premium 1000 Users.
Contract 1. ALM Platform- Atlassian SaaS Migration
Supplier
Contract value
- £5,297,791 excluding VAT
- £6,357,349.20 including VAT
Above the relevant threshold
Earliest date the contract will be signed
22 September 2025
Contract dates (estimated)
- 22 September 2025 to 21 September 2028
- 3 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UK - United Kingdom
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Direct award justification
- Single supplier - intellectual property or exclusive rights
- Single supplier - technical reasons
• Single supplier - intellectual property or exclusive rights
• Single supplier - technical reasons
Atlassian Jira/Confluence is a key piece of software for the organisation as it is used for both tracking tasks and managing agile projects as well as enabling teams to collaborate and document work on said projects in a shared organised space. Moving to an alternative solution would cause significant disruption and risk to the authority. This would create disproportionate technical and resource challenges that would impact business operations and not demonstrate commercial value or provide the most economically advantageous outcome
Supplier
Atlassian Pty. Ltd.
- Public Procurement Organisation Number: PCMN-3518-DWCZ
Level 6, 341 George Street
Sydney, NSW
2000
Australia
Email: legalfilings@atlassian.com
Website: https://www.atlassian.com/
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. ALM Platform- Atlassian SaaS Migration
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government