Scope
Reference
TCA 3/7/1844
Description
This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation.
Expenses are recoverable in line with DfT Policy rates.
Contract 1. Service Desk Certification (SDC) Programme
Supplier
Contract value
- £29,900 excluding VAT
- £35,880 including VAT
Below the relevant threshold
Date signed
26 August 2025
Contract dates
- 28 August 2025 to 26 June 2029
- 3 years, 9 months, 30 days
Main procurement category
Services
CPV classifications
- 80510000 - Specialist training services
Contract locations
- UK - United Kingdom
Procedure
Procedure type
Below threshold - without competition
Supplier
CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute
Globe House Eclipse Park, Sittingbourne Road, Maidstone
Kent,
ME14 3EN
United Kingdom
Email: contracts@mcga.gov.uk
Region: UKJ45 - Mid Kent
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Service Desk Certification (SDC) Programme
Contracting authority
Maritime and Coastguard Agency
- Public Procurement Organisation Number: PCWN-9665-QVMZ
105 Commercial Road
Southampton
SO15 1EG
United Kingdom
Email: Contracts@mcga.gov.uk
Website: https://www.gov.uk/government/organisations/maritime-and-coastguard-agency
Region: UKJ32 - Southampton
Organisation type: Public authority - central government