Section one: Contracting authority
one.1) Name and addresses
NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED
Northumbria House Silver Fox Way
Newcastle Upon Tyne
NE270QJ
Contact
Paul Greenwood
Paul.greenwood@northumbria-healthcare.nhs.uk
Telephone
+44 7747797572
Country
United Kingdom
Region code
UKC22 - Tyneside
Companies House
07913048
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Contact Centre Solution
Reference number
NH 2013
two.1.2) Main CPV code
- 64000000 - Postal and telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Contact Centre Solution for NHFM
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £279,976
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Main site or place of performance
Northumberland
two.2.4) Description of the procurement
Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60
Price - Weighting: 40
two.2.11) Information about options
Options: Yes
Description of options
2 x 12 months
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Supplier Continuity and VFM
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract
Contract No
NH 2013
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
18 August 2025
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Netcall Technology Ltd
Bedford
MK41 7PH
Country
United Kingdom
NUTS code
- UK - United Kingdom
Companies House
01812912
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £279,976
Total value of the contract/lot: £279,976
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court
London
Country
United Kingdom