Scope
Reference
itt_117270
Description
Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.
Contract 1. Out of Hours Telephony Services
Supplier
Contract value
- £81,600 excluding VAT
- £97,920 including VAT
Below the relevant threshold
Date signed
19 August 2025
Contract dates
- 22 August 2025 to 31 July 2027
- Possible extension to 31 July 2029
- 3 years, 11 months, 10 days
Description of possible extension:
Option to extend for a further 2 x 12 month extensions subject to need and satisfactory performance.
Main procurement category
Services
CPV classifications
- 79510000 - Telephone-answering services
Contract locations
- UKL - Wales
Procedure
Procedure type
Below threshold - open competition
Supplier
Doro Care t/a Carieum UK Ltd
- Companies House: 04133585
Aspinall House, Walker Park
Blackburn
BB1 2QE
United Kingdom
Email: uk.info@careium.com
Region: UKD41 - Blackburn with Darwen
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): No
Contract 1. Out of Hours Telephony Services
Contracting authority
Wales and West Housing Association Ltd
- Public Procurement Organisation Number: PTLM-7319-QXJX
77 Parc Ty Glas
Cardiff
CF14 5DU
United Kingdom
Email: procurement@wwha.co.uk
Website: http://www.wwha.co.uk
Region: UKL22 - Cardiff and Vale of Glamorgan
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales