- Lot 1. Direct Debt Collections
- Lot 2. A managed service for enforcement
- Lot 3. Process Servers
- Lot 4. Data Solutions
- Lot 5. SARS - Accounts payable review
- Lot 6. SARS - Contract Compliance General Review
- Lot 7. SARS - Utilities spend recovery review
- Lot 8. SARS - Telecommunications spend recovery review
- Lot 9. SARS - Specialist VAT Review
Scope
Reference
RM6366
Description
Crown Commercial Service (CCS) as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery.
This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
Commercial tool
Establishes a framework
Total value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 17 February 2026 to 16 February 2030
- 4 years
Main procurement category
Services
CPV classifications
- 66000000 - Financial and insurance services
Contract locations
- UK - United Kingdom
- GG - Guernsey
- IM - Isle of Man
- JE - Jersey
- SH - Saint Helena, Ascension and Tristan da Cunha
- TC - Turks and Caicos Islands
- VG - British Virgin Islands
- FK - Falkland Islands
- MS - Montserrat
- GS - South Georgia and South Sandwich Islands
- AI - Anguilla
- BM - Bermuda
Lot 1. Direct Debt Collections
Description
FCA regulated debt collection agencies.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. A managed service for enforcement
Description
Access a panel of enforcement agents.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Process Servers
Description
The legal delivery of official legal documents.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Data Solutions
Description
Full service data, reports, credit reference and affordability.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. SARS - Accounts payable review
Description
Spend recovery from overpayments or unpaid credit notes.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 6. SARS - Contract Compliance General Review
Description
Recover overpayment or under recovered balances.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 7. SARS - Utilities spend recovery review
Description
Tariff analysis, climate change levy, distribution charges, analysis and recovery.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 8. SARS - Telecommunications spend recovery review
Description
Identify overpaid, overcharged, made in error and analysis of call plans.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 9. SARS - Specialist VAT Review
Description
Overpaid VAT rates and exemption calculations.
Lot value (estimated)
- £35,900,000 excluding VAT
- £43,080,000 including VAT
Framework lot values may be shared with other lots
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Framework
Maximum number of suppliers
Unlimited
Maximum percentage fee charged to suppliers
1%
Further information about fees
The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.
Framework operation description
Refer to Framework Schedule 7 - Call Off Award Procedure for details of the competitive selection processes for the award of contracts under this framework.
In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged." and this should go in the lot descriptions the rest is covered in the ITT The Authority also reserves the right to extend Lots by varying durations.
Award method when using the framework
Either with or without competition
Contracting authorities that may use the framework
Refer to RM6366 Debt Resolution Services 2 - Customer List for details of contracting authorities that may use the framework.
Participation
Legal and financial capacity conditions of participation
Lot 1. Direct Debt Collections
Lot 2. A managed service for enforcement
Lot 3. Process Servers
Lot 4. Data Solutions
Lot 5. SARS - Accounts payable review
Lot 6. SARS - Contract Compliance General Review
Lot 7. SARS - Utilities spend recovery review
Lot 8. SARS - Telecommunications spend recovery review
Lot 9. SARS - Specialist VAT Review
The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Technical ability conditions of participation
Lot 1. Direct Debt Collections
Lot 2. A managed service for enforcement
Lot 3. Process Servers
Lot 4. Data Solutions
Lot 5. SARS - Accounts payable review
Lot 6. SARS - Contract Compliance General Review
Lot 7. SARS - Utilities spend recovery review
Lot 8. SARS - Telecommunications spend recovery review
Lot 9. SARS - Specialist VAT Review
The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Particular suitability
Lot 1. Direct Debt Collections
Lot 2. A managed service for enforcement
Lot 3. Process Servers
Lot 4. Data Solutions
Lot 5. SARS - Accounts payable review
Lot 6. SARS - Contract Compliance General Review
Lot 7. SARS - Utilities spend recovery review
Lot 8. SARS - Telecommunications spend recovery review
Lot 9. SARS - Specialist VAT Review
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Enquiry deadline
11 September 2025, 3:00pm
Tender submission deadline
25 September 2025, 3:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
5 February 2026
Award criteria
Lot 1. Direct Debt Collections
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Price | 50% | |
| Continuous Improvement and Innovation | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 13.34% |
| Customer Interaction | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 13.33% |
| Client Services, Management Information and Information Security | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 13.33% |
| Social Value - All Lots | You must read Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 5% |
| Social Values - Lot 1 & Lot 2 | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 5% |
Lot 2. A managed service for enforcement
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Price | 30% | |
| People and Processes | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| EA Subcontractor Performance and Relationship Management | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| User Platforms, Service Delivery and Customer Satisfaction | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| Social Value - All Lots | You must read Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 5% |
| Social Value - Lots 1 & Lot 2 | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 5% |
Lot 3. Process Servers
| Name | Description | Type | Weighting |
|---|---|---|---|
| Service Delivery | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 60% |
| Price | Price | 30% | |
| Social Value - All Lots | You must read Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 10% |
Lot 4. Data Solutions
| Name | Description | Type | Weighting |
|---|---|---|---|
| Price | Price | 30% | |
| Data and Information | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| Capability, Agility and Continuous Improvement | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| Resolving Issues and Maximising Outcomes | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 20% |
| Social Value - All Lots | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 10% |
Lot 5. SARS - Accounts payable review
Lot 6. SARS - Contract Compliance General Review
Lot 7. SARS - Utilities spend recovery review
Lot 8. SARS - Telecommunications spend recovery review
Lot 9. SARS - Specialist VAT Review
| Name | Description | Type | Weighting |
|---|---|---|---|
| SARS - Spend Analysis and RecoveryServices | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 30% |
| SARS - Reporting Process | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 30% |
| Price | Price | 30% | |
| Social Value - All Lots | You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme. |
Quality | 10% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
Crown Commercial Service
- Public Procurement Organisation Number: PBZB-4962-TVLR
9th Floor, The Capital, Old Hall Street
Liverpool
L3 9PP
United Kingdom
Region: UKD72 - Liverpool
Organisation type: Public authority - central government