Scope
Description
The Service Provider shall supply, install, and commission Digital Signage elements at the Manchester Central Convention Complex in accordance with the Buyer's requirements. The scope of supply shall include, but is not limited to:
(a) LED panels, including all necessary mounting systems and accessories;
(b) Containment, including cable management systems, enclosures, and associated infrastructure required for safe and compliant installation;
(c) A Content Control Platform, providing the capability to manage, schedule, and display digital content across the installed signage system, including software, licenses, and any required hardware.
The Service Provider shall be responsible for the delivery, installation, testing, and commissioning of all components to ensure full operational functionality upon completion. All works must comply with relevant industry standards, health and safety regulations, and any site-specific requirements of the Manchester Central Convention Complex.
The Service Provider shall provide a 3-year warranty as standard on all supplied goods, covering defects in materials, workmanship, and performance, as set out in the Warranty clause of this Agreement.
In addition to the services listed above, the Service Provider shall provide the below ongoing services as part of the agreed Service Level Agreement ( SLA)
Service Level Agreement - Gold Option
IUF-RR-SUP-VIS
Onsite Support - Mon to Sat (9am - 6pm) - Next working day if ticket logged before 12pm
Remote Support - Mon to Sat (7am - 7pm) - 4hr intervention time
Included Bank Holidays
Contract 1. Digital Signage - 2025
Supplier
Contract value
- £426,077.75 including VAT
Below the relevant threshold
Date signed
30 July 2025
Contract dates
- 1 August 2025 to 31 July 2028
- Possible extension to 3 July 2030
- 4 years, 11 months, 3 days
Description of possible extension:
Extension can be triggered if, upon review of the contract, at the 3 year point the contracting authority are happy with the services being provided and wish to continue with the current supplier. Extension would be for a maximum of 2 years for services to then be put out to tender.
Main procurement category
Works
CPV classifications
- 34928470 - Signage
- 45000000 - Construction work
- 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- 51000000 - Installation services (except software)
Contract locations
- UKD3 - Greater Manchester
Key performance indicators
| Name | Description |
|---|---|
| Remote Support | First Response - within 1 hour of ticket being received within SLA Hours |
| Remote Support | Intervention - within 4 hours of ticket being received within SLA Hours |
| Onsite Support | If the remote team escalates to onsite intervention: Engineer to attend site Next Day (if ticket logged before 12pm) |
| Onsite Support | If the remote team escalates to onsite intervention: Engineer to attend within 48 hours (if ticket logged after 12pm) |
Signed contract documents
Merson Digital Limited - Digital Signage - MCCCL - TCs - Signed - 30.07.25.pdf
Procedure
Procedure type
Below threshold - without competition
Supplier
MERSON DIGITAL LIMITED
- Companies House: SC640524
- Public Procurement Organisation Number: PRTP-3571-XDMG
2 Young Place
Glasgow
G75 0TD
United Kingdom
Email: carrie.mcgill@mersondigital.com
Website: http://www.mersondigital.com
Region: UKM95 - South Lanarkshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Digital Signage - 2025
Contracting authority
MANCHESTER CENTRAL CONVENTION COMPLEX LIMITED
- Companies House: 00953285
- Public Procurement Organisation Number: PGBC-7173-HLXX
Manchester Central Convention Complex Limited Windmill Street
Manchester
M2 3GX
United Kingdom
Region: UKD33 - Manchester
Organisation type: Public authority - sub-central government